Customer Retention Specialist
VirtualVocations
As a Remote Customer Retention Specialist, the full-time position will manage high volumes of incoming calls from customers looking to cancel services, focusing on retaining business through expert problem-solving, persuasion, and providing exceptional customer experiences. Key responsibilities: Handle incoming cancellation requests and proactively identify solutions to retain customers Utilize sales techniques to upsell services while addressing customer concerns and frustrations Maintain knowledge of company policies and products to effectively negotiate and resolve issues Required qualifications: 2+ years of experience in a sales or customer retention role 2+ years of call center customer service experience High school diploma, GED, or some college experience Proficiency in using multiple software tools simultaneously Ability to perform quick calculations and interpret contracts
Vacancy posted 15 days ago
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