Claims Service Team Leader

Claims Service Team Leader

Job no: 5106117

Work type: Full-Time (Salaried)

Location: Richmond (City), Virginia

Categories: Public Safety

Title: Claims Service Team Leader

State Role Title: Salary Non-Specified

Hiring Range: Minimum starting salary $66,923 commensurate with experience

Pay Band: UG

Agency: VA Workers' Compensation Comm

Location: RICHMOND HEADQUARTERS

Agency Website:

Recruitment Type: General Public - G

Lead with Purpose. Support Victims. Strengthen Systems. The Virginia Workers' Compensation Commission's Criminal Injuries Compensation Fund (CICF) is seeking a compassionate, detail-oriented, and service-driven leader to guide a team dedicated to supporting victims of crime throughout the Commonwealth of Virginia.

This role is ideal for someone who thrives in fast-paced, emotionally sensitive environments and can balance empathy with accountability. The successful candidate will be a strong coach, collaborative problem solver, and change agent who can lead a high-performing claims team while navigating complex case reviews, stakeholder relationships, and evolving operational needs.

At CICF, the work matters deeply. Every claim represents a person or family navigating trauma, crisis, or loss. Our Team Leaders play a critical role in ensuring claims are handled accurately, professionally, compassionately, and in accordance with Virginia law. If you are passionate about leadership, public service, process improvement, and supporting both employees and victims through challenging situations, we encourage you to apply.

Job Duties

The Criminal Injuries Compensation Fund (CICF) helps innocent victims of violent crime in Virginia by reducing the financial impact of crime-related injuries and losses. CICF works closely with victims, families, law enforcement agencies, healthcare providers, attorneys, and community partners throughout the Commonwealth.

The work is meaningful, fast-paced, and emotionally impactful. Team members are expected to approach every interaction with professionalism, empathy, accuracy, and integrity while balancing operational priorities and statutory requirements.

What You'll Do

The CICF Claims Service Team Leader supervises, coaches, and supports a team of Claims Examiners responsible for reviewing and processing criminal injury compensation claims. This role helps ensure claims are handled accurately, timely, and in compliance with Virginia law while supporting operational quality, process improvement, and trauma-informed service delivery.

The Team Leader also collaborates with law enforcement agencies and external stakeholders to support claims processing, training, and partnership efforts.

This position is ideal for a collaborative and adaptable leader who excels at coaching employees, building strong relationships, and navigating fast-paced, emotionally sensitive environments with professionalism, attention to detail, and a solutions-focused mindset.

What Makes Someone Successful in This Role

Successful candidates are compassionate, adaptable leaders who can effectively balance empathy with accountability in a fast-paced environment. They communicate professionally, build strong relationships with staff and stakeholders, approach challenges with a solutions-focused mindset, and maintain strong attention to detail while guiding teams through change and supporting employee growth.

VWC Compensation Structure

Virginia Workers' Compensation Commission is an independent agency which allows us to have a more competitive and unique pay structure. This position is a pay grade 8 based on a 14 grade pay structure. Our positions are not classified under DHRM's pay bands.

Telework Structure

Our agency is currently using a hybrid model for teleworking. Our positions currently are not 100% teleworking. However, we do have a liberal telework policy in place and all candidates would be expected to report to our Headquarters as requested.

Telework scheduling is at the discretion of the position's supervisor, the Executive Director, based on the business needs of the department. Upon hire, candidates should expect to have all training and orientation conducted at the Headquarters Office, or as required.

Virginia Workers' Compensation Commission Overview

Led by a Senior Leadership team consisting of three Commissioners, an Executive Director, and a Chief Deputy Commissioner. Our mission is to serve injured workers, victims of crimes, employers, and related industries by providing exceptional services, resolving disputes, and faithfully executing the duties entrusted to us by the Commonwealth of Virginia. Our vision is to lead the nation as the most effective and innovative state agency. VWC demonstrate seven core values: innovation, respect, accountability, reliability, impartiality, integrity, and effectiveness.

We are a "Virginia Values Veterans" (V3) official certified state agency that supports Veterans and Members of the Reserves and/or National Guard. If you are a Veteran or Spouse of a Veteran or Active Military Member, we urge you to respond accordingly on your state application. Virginia Workers' Compensation Commission is an Equal Opportunity Employer, and we encourage diversity within our workforce. Virginia Workers' Compensation Commission does not provide sponsorship for employment.

VWC has been recognized as a Top Workplace for the past several years in the Richmond Region and in the country. It is the recipient of the following awards:

• 2022 - 2026 Top USA Workplace
• 2021 - 2026 Top Workplace Richmond Region
• 2023 - 2025 Top Award for Mid-Sized Companies
• 2022 - 2023 Doers Award
• 2024 Manager's Award
• 2025 Leadership Award, McGill

Minimum Qualifications
• Experience supervising or leading staff in a high-volume, fast-paced environment
• Experience reviewing complex claims, case management, investigations, or similar analytical work
• Strong coaching, communication, and interpersonal skills
• Ability to manage competing priorities while maintaining attention to detail
• Ability to handle emotionally sensitive situations with professionalism, empathy, and sound judgment
• Experience interpreting policies, procedures, regulations, or laws
• Experience working collaboratively with diverse stakeholders, including internal staff and external partners

Additional Considerations
• Working knowledge of the Code of Virginia sections relating to the Criminal Injuries Compensation Fund, medical terminology, Virginia criminal justice processes, and/or law enforcement investigation practices and procedures preferred
• Experience working with crime victims or working with individuals in crisis situations preferred
• Experience delivering presentations and training to diverse groups of stakeholders preferred

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.

Contact Information

Name: Amy Habel

Phone: View phone number on click.appcast.io

Email: View email address on click.appcast.io

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at View phone number on click.appcast.io.

Note : Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.

Advertised: 09 Jun 2026 Eastern Daylight Time

Applications close: 16 Jun 2026 Eastern Daylight Time

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