Salesforce Analyst

About Bedrock Bedrock is an award-winning real estate developer focused on comprehensive city building initiatives in Detroit and Cleveland. Its work includes creating iconic cityscapes, rehabilitating historic properties, and making space for the community-all with the philosophy to operate for more than profit. Since 2011, Bedrock has invested and committed more than $7.5 billion to develop and restore more than 140 properties, totaling over 21 million square feet of office, retail, residential, hospitality, industrial, data centers and parking. In 2024, Bedrock was named one of the world's Most Innovative Companies by Fast Company. For additional information about Bedrock, please visit bedrockdetroit.com or connect with us on Facebook, Instagram, LinkedIn and X. Position Summary The Salesforce Analyst supports the administration, configuration, maintenance, and continuous improvement of Salesforce and associated business applications. This role partners with business stakeholders to gather requirements, configure solutions, provide application support, document business processes, and participate in application enhancement projects that support Bedrock's leasing, development, legal, and operational functions. The Salesforce Analyst works closely with the Applications team and business users to ensure technology solutions effectively support business processes and organizational objectives Essential Functions Respond to user requests, support tickets, and application issues while documenting progress and resolutions within established support and project management systems. Administer Salesforce and related applications, including user setup, security, configuration, and ongoing platform maintenance. Perform business and technical requirements gathering and document technical specifications, workflows, and business processes. Provide second-level application support and coordinate issue escalation with vendors and technology partners as needed. Serve as a primary resource for application configuration, upgrades, change management activities, system administration, and troubleshooting. Configure and maintain Salesforce functionality including flows, fields, record types, Lightning pages, reports, dashboards, user security, permission sets, groups, and related platform features. Troubleshoot complex Salesforce flow and configuration issues and develop solutions to support business operations. Create and maintain application support documentation, knowledge base articles, training materials, and user guides. Collaborate with project teams using standard project management and development tools to support application enhancements and implementations. Support testing, deployment, and validation activities associated with application changes and enhancements. Translate business needs into practical and scalable application solutions. Assist in application roadmap planning, enhancement prioritization, training, and continuous improvement efforts. Perform other duties as assigned. Position Requirements Bachelor's degree in Computer Science, Business, Information Systems, or a related field, or equivalent work experience. Minimum 4 years of experience administering Salesforce or a comparable enterprise application platform. Salesforce Administrator Certification required. Experience gathering and documenting business requirements and developing technical specifications. Experience supporting leasing, legal, development, construction, property management, or related business applications preferred. Experience participating in application architecture, development, integration, implementation, and support activities. Experience configuring Salesforce security, workflows, automation, reports, dashboards, permissions, and user administration. Experience working within commercial real estate organizations and integrated development, construction, and property management environments preferred. Strong analytical, troubleshooting, problem-solving, communication, and customer service skills. Key Competencies Communication: Effectively communicates information clearly and professionally, adapts messaging to the audience, and builds positive working relationships with residents, guests, and team members. Planning & Organization : Manages time and priorities effectively, adapts to changing needs, and executes tasks with attention to detail and accuracy. Problem Solving: Identifies and addresses routine issues using sound judgment, collaborates with others as needed, and escalates more complex situations appropriately. Culture & Ethics : Demonstrates integrity, professionalism, and respect in all interactions, contributing to a positive and inclusive environment aligned with organizational values. Technical Skills: Demonstrates the skills and knowledge needed to perform role responsibilities effectively and collaborates with others to support team and organizational goals. Leadership & Accountability: Demonstrates accountability by setting and meeting expectations, taking ownership of responsibilities, building positive relationships, modeling organizational values, and adapting effectively to change. Work Environment Bedrock is an in-person, five-day-a-week workplace. All team members are expected to work on site Monday through Friday during standard business hours, unless otherwise specified by their role or designated shift. Some roles may have flexibility to work remotely on Fridays, based on the nature of the work and business needs. This flexibility is granted at the discretion of the Company and may be adjusted at any time. Prolonged periods of sitting and computer use; occasional movement between buildings; ability to occasionally lift up to 15 lbs. Disclaimer This job description should not be construed as an exhaustive list of duties and responsibilities performed by persons assigned to this classification. It is not intended to limit or in any way modify the right of any supervisor or manager to assign, direct and control the work of employees under his/her supervision. All principal duties and responsibilities of this position are essential functions of the position. Job descriptions are reviewed on a regular basis and may be revised at any time. Revisions will be communicated to employees within the classification. This job description does not constitute a contract of employment; therefore, the company may exercise its employment-at-will rights at any time. Bedrock is an equal-opportunity employer. Rocket Companies