Manager, Strategic Operations

Do you want to do work that really matters? Help us end avoidable blindness Full-time role based in the US (New York preferred) Hybrid work arrangements available Closing Date: August 5, 2026 ABOUT THE FRED HOLLOWS FOUNDATION The Fred Hollows Foundation is an international development organization working to prevent blindness and restore sight. We continue to carry on the legacy of Professor Fred Hollows, who believed every person has the right to quality eye care, no matter where they live. The Foundation works in more than 25 countries across Africa, South Asia, Southeast Asia, the Middle East, the Pacific and Australia. Since its establishment, The Foundation has restored sight to more than 3 million people worldwide and continues to drive sustainable improvements in eye health through partnerships, advocacy and locally led programs. We have an ambitious five-year strategic plan that aims to bring us closer to our vision of a world in which no person is needlessly blind or vision impaired and Indigenous Australians exercise their right to sight and good health. To learn more about our work, visit THE OPPORTUNITY We are seeking an exceptional Strategic Operations Manager to join our North America team and help strengthen the operational foundations that enable the US market to deliver its strategy and philanthropic ambitions. This is a unique opportunity for a highly organized, resilient and strategic operator who thrives on creating structure, clarity and momentum across complex work. You will bring the US market strategy and global standards into practical, scalable operations, supporting alignment across systems, processes, governance, financial management, compliance and ways of working. Reporting to the Head of North America and GM Philanthropy Operations, you will play a critical bridging role between the US market and global teams. You will support leaders to translate strategy into operational plans, coordinate delivery rhythms, strengthen fundraising pipeline and CRM discipline, and ensure priorities, reporting and governance stay aligned as the market continues to grow. You will combine hands‑on operational management with strategic coordination, helping senior leaders focus on what matters most while ensuring projects, priorities, partnerships, and philanthropic materials move forward effectively. KEY RESPONSIBILITIES What you will do: Provide operational leadership across US strategic priorities, coordinating planning, forums, reporting and delivery rhythms that support clear execution and momentum. Translate the US Strategy into practical operational plans, priorities, resourcing visibility and delivery milestones aligned with strategic goals. Strengthen fundraising pipeline management and CRM effectiveness, supporting clear ownership, data integrity, prioritization and informed decision‑making. Maintain effective governance, reporting, compliance and financial administration across US activities, aligned with local and global organizational requirements. Coordinate cross‑functional work between the US market and global teams, enabling integrated delivery of shared priorities and smooth connection with global functions. Support grants management, program readiness and philanthropic priorities by coordinating inputs, timelines, reporting and operational requirements. Project manage the drafting and production of clear, compelling philanthropic materials, including donor and stakeholder‑facing communications, proposals and engagement materials. Improve systems, processes, documentation and knowledge‑sharing to build sustainable operational capability and consistency as the team scales. Nurture positive ways of working and team effectiveness through a period of growth, supporting a collaborative, connected and high‑performing operating culture. WHAT YOU'LL NEED TO SUCCEED You will bring strong operations, project management and stakeholder coordination experience, with the confidence to create order from complexity and support senior leaders through periods of growth and change. We're looking for someone who has: Proven experience in operations management, business operations, program/project management or a similar role, ideally in a complex, multi‑stakeholder or matrixed organization. Experience in the NGO/nonprofit sector, particularly with fundraising‑driven or philanthropy‑focused organizations. Strong project and operations management capability, including coordinated planning, governance, reporting and follow‑through across multiple priorities. Experience using CRM or business systems to support pipeline management, data integrity, reporting and decision‑making. Financial administration and governance experience, including budgeting, expense management, reconciliation or compliance processes. Experience coordinating cross‑functional teams, external vendors or service providers across multiple locations or reporting lines. Experience coordinating communications, proposals or donor/stakeholder‑facing materials involving multiple contributors. Excellent stakeholder engagement, written communication and cross‑cultural collaboration skills. Strong organizational skills, attention to detail and sound judgement, with the ability to manage sensitive information with discretion. A proactive, resilient and solutions‑oriented approach, with confidence working independently while staying strongly connected to broader team priorities. A continuous improvement mindset, with a track record of strengthening systems, processes, documentation and knowledge‑sharing as organizations scale. WHAT YOU WILL BRING Comfort operating in a lean and growing team where responsibilities may be broad and evolving. The ability to translate strategic priorities into clear operational plans and delivery milestones. Sensitivity to adapting global standards and frameworks to local market context. A collaborative approach to building capability and sustainable ways of working across teams. An instinct for nurturing team culture and connection during periods of growth or change. How we recognise your contribution Through our internal programs and employee benefits we aim to create an environment where you will feel supported and empowered. Whether your focus is on continuous learning, professional development or finding an environment which enables you to thrive while balancing family or personal commitments, we have a range of programs in place to support you. APPLICATIONS Applications Close: August 5, 2026 The Fred Hollows Foundation is committed to protecting the rights of children and community partners in all areas where we work. Applicants are advised that The Foundation reserves the right to conduct police checks, and other screening procedures to ensure we maintain and promote a child safe environment, as well as to protect The Foundations reputation and values. In addition, The Foundation reserves the right to verify qualifications and credentials of applicants as part of our recruitment and screening processes. #J-18808-Ljbffr