Jewelry Repair Office Administrator

Job Title: Jewelry Repair Bench Jeweler

Olympic Manufacturing has been a known leader in the fine jewelry industry for over 50 years, renowned for their dedication to craftsmanship, precision, and innovation. Olympic has been a trusted partner of Ben Bridge Jeweler for over three decades; this long standing partnership recently culminated in an exciting new partnership. The acquisition brings Olympic Jeweler's long tenured team and comprehensive suite of services under the Ben Bridge umbrella. We pride ourselves on creating timeless pieces that blend artistry with technical excellence. As part of our commitment to excellence, we are seeking a highly skilled and experienced Jewelry Repair Bench Jeweler to join our team.

Job Summary

The Office Administrator ensures the smooth operation of our wholesale jewelry manufacturing and repair shop. Responsibilities include general front office tasks, customer inquiries, item receiving, packing, and shipping coordination, engraving, and generating invoices. The ideal candidate is organized, proactive, and excels in communication and multitasking.

Primary Duties and Responsibilities

• Serve as the first point of contact for customers, addressing inquiries related to orders and repairs with professionalism and efficiency.
• Receive and secure incoming jobs, accurately inputting data and providing intake slips.
• Oversee all estimates, track approvals and declines and communicate effectively with the manufacturing team.
• Photograph and upload all incoming jobs to the portal and archives, ensuring meticulous documentation.
• Process repair and order pick-up, creating precise invoices for each order delivered.
• Oversee and execute all laser engraving jobs that come in.
• Collaborate with production and repair teams to ensure timely completion of orders and adherence to high-quality standards.
• Facilitate all shipping activities, tracking and organizing incoming mail and packages.
• Manage vendor supply returns and process credits accordingly.
• Foster internal communication between departments to streamline operations and resolve potential issues.
• Perform other duties and projects as assigned.

Education and Experience

• Minimum of a High School Diploma or equivalent. Advanced degree is a plus.
• Minimum of 2 years of experience in administrative and/or customer service roles.

Knowledge and Skills

• Proficiency in Microsoft Office (Outlook, Word, PowerPoint, D365, and Excel).
• Ability to build effective relationships with peers and leadership.
• Exceptional planning and time management skills; adept at multitasking and prioritizing daily workload.
• High level of clear and effective written and verbal communication skills.
• Ability to work efficiently under time constraints in a fast-paced environment and handle multiple tasks.
• Demonstrated experience in independently problem-solving to quickly resolve issues.
• Discretion and confidentiality.
• Flexibility to adjust schedule and routine to accommodate business needs.
• Retail industry and/or jewelry repair experience is a plus but not required.

Working Standards

• Required to work on-site in the Repair Design Center located in Bellevue, five days a week.
• Ability to stand for long periods of time.
• Ability to lift up to 25 pounds on occasion.
• Overtime may be required during peak seasons.

General Schedule

• Monday - Friday: 9am - 6pm, unless noted otherwise

Range: $25.00 - $29.00 per hour

Fluctuations in the job market may necessitate adjustments to pay ranges. Final pay determinations will depend on various factors, including, but not limited to experience levels, knowledge, skills, and abilities.

This position offers benefits that include employee merchandise discounts, paid training, Employee Assistance Program and paid time off, such as: vacation, sick, holidays, bereavement and jury duty. Our benefits program includes medical, dental and vision insurance, flexible savings accounts, company paid life insurance, STD and LTD as well as voluntary programs such as pet insurance and supplemental life insurance. Additionally, Ben Bridge Jeweler offers a 401(k) plan with a company match.

Ben Bridge Jeweler is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender identity, sexual orientation, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by applicable law.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.