Customer Service Representative - State Farm Agent Team Member Roswell

Customer Service Representative - State Farm Agent Team Member Full Time in Roswell Bonus based on performance Opportunity for advancement Join a High Performance Insurance Agency Torrence A. McKnight State Farm is a high-performing, growth-driven insurance agency known for delivering an exceptional customer experience and results. 2x Top 150 Producing Agency in the Territory We are seeking a Customer Service Representative / Account Manager who is passionate about client relationships, retention, and service excellence. ROLE DESCRIPTION This role combines customer service, account management, and sales support within a fast-paced insurance agency. You will support existing clients, strengthen relationships, and identify opportunities to improve coverage and overall customer satisfaction. RESPONSIBILITIES Provide customer service support via phone, email, and text (inbound & outbound communication) Manage and service a book of business / client accounts Assist with policy changes, billing questions, and coverage reviews Support client retention and relationship management Identify opportunities for cross-selling and up-selling (Life, Health, Auto, Home, Liability) Generate referrals and schedule customer review appointments Maintain accurate documentation in CRM systems (ECRM or similar) Follow up on customer requests in a timely and professional manner Other duties as assigned. QUALIFICATIONS 1+ year of customer service, sales, or account management experience preferred Strong communication and interpersonal skills Detail-oriented with strong organizational ability Comfortable working with CRM systems and technology Ability to multitask in a fast-paced, team-oriented environment Positive attitude and willingness to learn Must be able to work in office. This position is not remote. Preferred Qualifications Insurance experience (Property & Casualty, Life & Health) Active insurance license (or willingness to obtain) Skills That Help You Stand Out Customer retention and relationship building Cross-selling and consultative conversations Problem-solving and conflict resolution Time management and follow‑up discipline Professional communication (written and verbal) Team-Based Performance Bonuses Licensing support (Property & Casualty, Life & Health) Ongoing training and professional development Career advancement opportunities into sales and leadership roles Why Join Torrence A. McKnight State Farm Training and coaching Systems for success in insurance and financial services Growth-focused environment with clear advancement paths Supportive, high-energy team culture Opportunity to build a long-term career in insurance, sales, or leadership State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees. #J-18808-Ljbffr Torrence McKnight - State Farm Agent