Associate Director - Technical Operations

Responsibilities Manage proprietary application workflow, daily product/data operation and support key systems, functionalities including web-based applications. Lead operations for software services and support key clients in operational efforts, including defect management for business operations. Own the Incident Management 2.0 process and implement process for the organization. Manage Tier 2 support team, lead daily standup, and oversee day-to-day operations. Collaborate with internal stakeholders, including team members from Production Operations, Engineering, and other business stakeholders where necessary for resolution of issues. Define central testing strategy and validate test plans across workstreams. Build new ticket platforms using Jira and Salesforce and end‑to‑end validation for functionality. Perform SQL queries on relational database for data validation, identify relationships, facts, and dimensions. Perform system, unit, performance, load, regression, stress, and data interface testing. Determine common source of errors and iterate the build to production environment. Participate in release and bug‑review meetings with QA and product managers. Supervise a team of seven junior software developers. Mentor, develop and coach junior team members to increase their effectiveness and engagement. Partner with the Site Reliability Engineering team and bridge the gap between IT operations while focusing on automating infrastructure and monitoring domains/systems. Requirements Requires a Master’s degree or foreign equivalent in Information Systems, Information Technology, Computer Science, or related field, and two (2) years of experience in the job offered or in a position responsible for the entire Software Development Life Cycle of a product using Agile methodologies. Also requires two (2) years of experience within the healthcare industry in each: Performing log analysis using Kibana and defect analysis using SQL, Kusto Query Language (KQL), Azure App Insights, and Open telemetry via Datadog to analyze product workflows, conduct incident management, and monitor data and events; Providing guidance to create indexing solutions and query optimization based on the entity relationship with MS SQL Server database design engine while monitoring the server database via SolarWinds and database performance via Datadog; Operationally supporting and leading value-based care and client initiatives to improve population health using Microsoft Dynamics 365 Customer Relationship Management software, data deployments via CI/CD pipeline, API testing via Postman, and creating UAT test automation via Karate and Cucumber test reports; Developing SSIS packages for Extract, Transform, and Load solutions to handle multiple data flow tasks at a time, performing fuzzy lookup, and executing package tasks; Creating automation solutions in RPA by preparing PDDs (Process Design Documents) and maintaining several BOTs as batch processes on a daily basis via the Automation Anywhere tool. Hard Skills SQL Kusto Query Language (KQL) Agile methodologies SSIS RPA API testing UAT test automation data validation defect management incident management Soft Skills leadership mentoring collaboration coaching problem-solving communication team management operational support stakeholder engagement process improvement #J-18808-Ljbffr Jobtailor