Director of Revenue Operations

We are makers and builders. We challenge the status quo and have fun doing it. We bring passion and purpose to making a difference in healthcare, elevating how care is delivered and experienced. Every day, intelligent software orchestrates the physical world around us – from matching drivers with riders to optimizing global supply chains. Yet inside hospitals, where every second and every decision can affect a patient's life, operations are still spread across dozens of disconnected systems. At Kontakt.io , we're changing that. By combining proprietary hardware, AI-powered intelligence, and deep integrations with the systems hospitals already rely on, we're creating a real-time understanding of hospital operations that software alone can't deliver. That intelligence powers the execution layer hospitals have been missing – helping care teams make smarter decisions and deliver better patient care. Backed by Goldman Sachs and trusted by leading health systems including HCA Healthcare, Sutter Health, AdventHealth, Trinity Health, Northwell Health, Cleveland Clinic, and the U.S. Department of Veterans Affairs, we’re pioneering the next generation of healthcare operations. We've more than doubled our revenue over the past year and are on track to surpass $70M in annual recurring revenue – not because we’re following a market, but because we’re defining one. If you’re excited to solve hard problems, work with a team of builders, and help hospitals deliver better care every day, we’d love to meet you! Director of Revenue Operations We are hiring a Director of Revenue Operations to become the CRO’s right-hand person and the operational orchestrator of Kontakt.io’s go-to-market engine. This is not a traditional RevOps role focused primarily on Salesforce administration, reporting requests, or process hygiene. Those things still matter, but they are now the foundation, not the mission. RevOps at Kontakt.io is about looking forward: collecting signals from the market, pipeline, customers, campaigns, product usage, seller activity, and executive priorities, then redistributing those signals into timely, coordinated go-to-market action. The Director of Revenue Operations will help translate strategy into operating rhythm, ensure the right teams are moving at the right time, and make the revenue organization more predictive, more automated, and more aligned. This person will sit close to the CRO, work from the NYC office Monday through Thursday, and act as a force multiplier across the GTM leadership team. They will own the forecast to the CRO, run the revenue operating cadence, manage cross-functional execution, and build the systems, automations, and AI-enabled workflows that make the entire GTM organization faster and smarter. For the right candidate, this role is an opportunity to grow beyond sales systems and administration into a true GTM Chief of Staff / Revenue Strategy & Operations leadership role. This is not a Salesforce administration role. Salesforce matters, but it is now the database, not the mission. What You’ll Own 1. GTM Operating Rhythm and Executive Orchestration Serve as the CRO’s operational partner and right hand across the full go-to-market organization. Help run the GTM executive staff: agenda, priorities, follow-ups, accountability, decision tracking, and operating cadence. Translate executive priorities into coordinated action across Sales, SDR, Marketing, Pre-Sales, Customer Success, Product, and Finance. Identify where GTM execution is stuck, misaligned, delayed, or under-instrumented, then drive resolution. Create clarity across teams by making priorities, ownership, timelines, risks, and dependencies explicit. 2. Forecasting, Pipeline Intelligence, and Revenue Visibility Own the forecast process to the CRO. The CRO owns the forecast to the board; RevOps owns the operating truth, inspection process, and forecast integrity behind it. Build and maintain the revenue inspection cadence across pipeline generation, pipeline progression, deal health, stage conversion, seller execution, customer expansion, and renewal risk. Surface early warning signals and opportunities before they become surprises. Partner with Sales leadership to improve forecast discipline, pipeline quality, CRM hygiene, and deal inspection. 3. Signal Collection and Redistribution Build a RevOps function that continuously collects signals from Salesforce, marketing systems, SDR activity, buyer behavior, customer outcomes, product feedback, implementation data, and leadership priorities. Convert those signals into timely GTM actions: campaigns, account prioritization, rep coaching, executive intervention, sales plays, customer-success engagement, pre-sales support, and product feedback loops. Ensure that insight does not stay trapped in systems, spreadsheets, or meetings, but reaches the right team at the right time. Create mechanisms that help the GTM organization become more proactive and less reactive. 4. Automation, AI Agents, and Revenue Productivity Lead a RevOps team that includes Marketing Operations and, for the first time, a dedicated developer/engineer within Sales. Partner with the developer to build automations, internal AI agents, data workflows, services, and productivity tools that reduce manual work and improve execution quality. Identify repeatable workflows across Sales, SDR, Marketing, Pre-Sales, Success, and Product that can be automated or augmented with AI. Help design the future of AI-enabled revenue operations at Kontakt.io. Move RevOps from system administration to intelligent orchestration. 5. Systems, Process, and Data Foundation Own Salesforce and the broader revenue technology stack, while recognizing that system management is now a smaller part of the role. Ensure Salesforce remains clean, reliable, useful, and aligned with how the business actually operates. Maintain core RevOps infrastructure across lead routing, attribution, pipeline stages, opportunity process, reporting, dashboards, sales productivity tools, and integrations. Partner with Marketing Operations on campaign operations, funnel measurement, attribution, and lifecycle reporting. Simplify processes where possible and enforce discipline where necessary. Manage two direct reports: Marketing Operations and a Sales-side Developer/Engineer. Set clear priorities, operating cadence, and success metrics for the RevOps team. Build a culture of responsiveness, business curiosity, technical creativity, and executive-level ownership. Help the team evolve from service-desk support to strategic GTM enablement. Who You Are You may come from Revenue Operations, Sales Operations, Business Operations, Strategy & Operations, Consulting, or a high-growth SaaS operating role. Prior Chief of Staff experience is helpful but not required. What matters most is that you are excited to grow into a broader executive operating role. You are someone who: Wants to sit close to the business, not behind a ticket queue. Is excited by ambiguity, speed, executive context, and cross-functional complexity. Can see patterns in messy information and turn them into action. Has the judgment to know what matters now, what can wait, and what needs escalation. Communicates crisply with executives and operators alike. Has strong follow-through and does not let important work disappear between meetings. Is comfortable challenging assumptions, asking hard questions, and pushing for clarity. Balances strategic thinking with operational discipline. Is curious about AI, automation, and the future of revenue productivity. Is energized by being the person who makes the whole GTM system move better. Mature, assembled with an executive acumen and comfortable working with senior executives. Required Qualifications 6+ years of experience in Revenue Operations, Sales Operations, Business Operations, Strategy & Operations, SaaS operations, consulting, or a related role. Strong understanding of B2B SaaS go-to-market motions, including pipeline generation, sales process, forecasting, marketing funnel, customer lifecycle, and revenue metrics. Experience working directly with senior revenue leaders or executive stakeholders. Strong Salesforce fluency, including pipeline reporting, opportunity process, dashboards, data integrity, and operational workflows. Proven track record in building AI tools for sales operations Excellent analytical skills and the ability to turn data into decisions. Strong project-management and cross-functional orchestration skills. Ability to work from the NYC office Monday through Thursday. Preferred Qualifications Experience in a high-growth SaaS company. Experience supporting enterprise sales motions, healthcare sales, or complex B2B buying committees. Experience managing Marketing Operations, Sales Operations, or technical RevOps resources. Familiarity with AI tools, automation platforms, data workflows, or internal productivity tooling. Experience building executive operating cadences, forecast processes, QBRs, pipeline councils, or GTM leadership rhythms. Exposure to tools such as Salesforce, HubSpot/Marketo, Outreach/Salesloft, Gong, Clari, Tableau/Looker, Zapier/Make, Clay, OpenAI/ChatGPT, or similar platforms. Personal Qualities We Will Hire For Executive Proximity You are comfortable working closely with the CRO, absorbing context quickly, operating with discretion, and representing priorities clearly across the organization. Orchestration Instinct You naturally connect people, priorities, timelines, and signals. You notice when teams are moving in parallel but not together, and you know how to create alignment without creating bureaucracy. Commercial Judgment You understand that RevOps exists to improve revenue outcomes. You can distinguish between interesting data and decision-grade insight. Ownership Mentality You do not wait to be told exactly what to do. You identify gaps, propose solutions, drive follow-up, and make sure important work gets completed. Systems Thinking You can understand how GTM processes, incentives, tools, data, and human behavior interact. You improve the system, not just the symptom. You do not need to be a developer, but you must be excited to work with one. You should be eager to use automation and AI to change how GTM work gets done. Clear Communication You can write and speak in a way that creates clarity, especially for executives. You summarize complexity, frame tradeoffs, and make decisions easier. High Standards, Low Ego You care deeply about quality, but you are collaborative, pragmatic, and willing to do unglamorous work when needed. Location This role is based in New York City and requires in-office presence Monday through Thursday. The reason is intentional: this person needs to work closely with the CRO and be physically present for the operating rhythm of the GTM leadership team. Why This Role Matters Kontakt.io is entering a stage where growth depends not only on great sellers, strong marketing, or better systems, but on the orchestration of the entire go-to-market motion. We need a RevOps leader who can help us see around corners, move faster, coordinate better, and build the next generation of AI-enabled revenue operations. This is a role for someone who wants to be at the center of the GTM engine and grow into a broader executive operating leader. What Success Looks Like In the First 90 Days Understand Kontakt.io’s GTM strategy, sales motion, pipeline model, forecast process, key systems, and leadership cadence. Establish yourself as a trusted operating partner to the CRO and GTM leadership team. Improve forecast inspection and pipeline visibility. Identify the highest-leverage automation and AI-agent opportunities. Clarify the operating model for RevOps, Marketing Ops, and the Sales Developer role. In the First 6 Months Run a consistent GTM operating cadence that improves accountability and speed. Create better early-warning visibility across pipeline, forecast, campaigns, and customer risk. Launch meaningful automations or internal tools that reduce manual work and improve GTM execution. Improve Salesforce usability and data integrity without making Salesforce administration the center of the role. Become the CRO’s trusted partner for translating strategy into execution. In the First 12 Months Help turn Kontakt.io’s GTM organization into a more predictive, coordinated, AI-enabled revenue engine. Build RevOps into a forward-looking orchestration function, not just a reporting and systems function. Create measurable improvements in forecast accuracy, pipeline quality, team productivity, and cross-functional execution. Grow into a true GTM Chief of Staff / Revenue Strategy & Operations leader. Built for collaboration - our team a hybrid schedule of 3 days/week minimum from our New York City office Equity in a high-growth company scaling toward $400M+ ARR and backed by leading investors Full health, dental, and vision coverage, a 401k, paid time off, paid parental leave and all the tools you need to do your best work Autonomy to solve meaningful problems with work that ships quickly and makes a difference You are not like everybody else. We are not like any other company. We’d love to be part of your growth. #J-18808-Ljbffr