Desktop Support

Trident Consulting

Desktop Support

Trident Consulting is seeking a Desktop Support for one of our clients in Boston, MA. Role Expectations: White glove support is required. Good to have knowledge of market data platforms (Bloomberg, Refinitiv, FactSet etc.). Trade floor experience is required.

Top Skills:

Strong Windows desktop and endpoint support expertise
Multi-monitor and high-performance workstation setup
Basic infrastructure knowledge: Active Directory, VPN, Networking, Citrix/VDI

Key Responsibilities:

Service Delivery & Field Service Operations
Front Office & VIP Support
ITSM Process Excellence
End-User Technology & Trading Floor Support
Investment Applications & Market Data Support
Stakeholder & Relationship Management
Continuous Improvement & Operational Efficiency
GenAI Implementation

Required Skills & Experience:

4–8 years in IT Desktop Support or Trade Floor Support within Asset Management or Financial Services
Experience supporting portfolio managers, traders, and research teams
Exposure to market-sensitive, time-critical environments

Technical Skills:

Strong Windows desktop and endpoint support expertise
Multi-monitor and high-performance workstation setup
Good to have knowledge of market data platforms (Bloomberg, Refinitiv, FactSet etc.)
Familiarity with OMS/EMS and portfolio management tools (e.g., Aladdin)
Basic infrastructure knowledge: Active Directory, VPN, Networking, Citrix/VDI

Process & Tools:

ITSM tools such as ServiceNow, Jira or equivalent
Incident prioritization based on investment business impact
Knowledge of SLA-driven support in financial environments

Soft Skills:

Strong stakeholder engagement
Ability to operate in high-pressure, market-driven environments
Excellent problem-solving and decision-making skills
Clear and confident communication under pressure
High level of ownership, attention to detail, and accountability

About Trident:

Trident Consulting is a premier IT staffing firm providing high-impact workforce solutions to Fortune 500 and mid-market clients. Since 2005, we've specialized in sourcing elite technology and engineering talent for contract, direct hire, and managed services roles. Our expertise spans cloud, AI/ML, cybersecurity, and data analytics, supported by a 3M+ candidate database and a 78% fill ratio. With a highly engaged leadership team and a reputation for delivering hard-to-fill, niche talent, we help organizations build agile, high-performing teams that drive innovation and business success.

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Vacancy posted 3 days ago

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