Customer Service Advisor

Job Description

Job Description

JOB TITLE: CUSTOMER SERVICE ADVISOR (CSA)

Island Breeze Car Wash is a premier car wash and detailing service provider dedicated to delivering top-notch services and exceptional customer experiences. Our Lube services offer comprehensive car maintenance solutions, and we are looking for a dedicated and customer focused individual to join our team as a Customer Service Advisor.

 

JOB PURPOSE: 

The Lube Customer Service Advisor is a critical role at the forefront of our services division, serving as the liaison between our customers and our service technicians. The CSA is the first point of contact for our customers, providing them with friendly and knowledgeable assistance throughout their service experience. This position requires an individual with a strong understanding of automotive maintenance services, excellent communication skills, and a commitment to customer satisfaction.

 

DUTIES & RESPONSIBILITIES: 

• Customer Service:  Greeting customers with a warm and welcoming attitude, addressing inquires, and providing accurate information about our services, promotions, and products. Build trusting relationships with customers by providing honest service recommendations and clear explanations of service work. 
• Service Coordination: Schedule and coordinate lube service appointments. Communicate with the service team to ensure timely and efficient service delivery. Monitor service progress and keep customers informed of any updates or delays. 
• Vehicle Inspection: Conducting basic vehicle inspections to identify potential maintenance needs and communicating findings to customers in a clear and understandable manner. 
• Sales Support: Assisting customers in selecting appropriate services and products based on their vehicles needs and manufacturer recommendations. Educate customers on the importance of regular vehicle maintenance and how our services can benefit their vehicles performance and longevity. 
• Cash Handling: Processing customer payments accurately and efficiently, handling cash, credit, and debit transactions, and maintaining proper cash handling procedures. 
• Administrative Duties: Maintain accurate records of customer interactions and transactions. Process payments and manage cash handling with accuracy. Ensure all customer information is entered correctly into the system. 
• Team Collaboration: Collaborating with technicians and other team members to ensure smooth workflow and exceptional customer service delivery. 
• Customer Satisfaction: Resolve customer complaints and concerns promptly and professionally. Ensure a high level of customer satisfaction by providing excellent service. Collect and analyze customer feedback to improve service quality.
• Cleanliness and Organization: Maintaining cleanliness and organization of the shop and customer waiting areas, including restocking supplies and keeping workstations tidy.
• Other duties as assigned

REQUIREMENTS: 

• High school diploma or equivalent; additional qualifications in customer service or automotive services preferred. 
• Proven experience in customer service, ideally in the automotive service industry.
• Knowledgeable about vehicle lubrication systems and general maintenance services.
• Strong interpersonal and communication skills, with the ability to convey technical information in an understandable manner.
• Organized, with the ability to manage multiple tasks and prioritize in a fast-paced environment. 
• Enthusiasm for delivering exceptional customer experiences. 
• Flexibility to work weekends and holidays as needed. 
• State Inspector license preferred.

BENEFITS:

• Competitive salary based on experience and performance-based incentives.
• Opportunities for professional growth and development.
• Employee discounts on services and products 
• Paid time off