Citrix Administrator

About the Company Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. About the Role Genpact is urgently looking for a strong Consultant for one of our precious clients in USA. If you are interested kindly share profile a Location NYC, NY Job Summary We are looking for an experienced Citrix Administrator / Engineer with 8–10 years of hands‑on experience designing, administering, and supporting Citrix virtualization and application delivery environments. The role focuses on ensuring high availability, performance, security, and scalability of Citrix platforms supporting business critical applications and end users. The ideal candidate will have deep expertise in Citrix technologies, strong troubleshooting skills, and experience operating in large enterprise environments. Key Responsibilities Citrix Platform Administration Administer and support Citrix Virtual Apps and Desktops (XenApp/XenDesktop) environments. Manage Citrix components including Delivery Controllers, StoreFront, Director, and Citrix Workspace. Configure and support Citrix NetScaler / ADC for load balancing, SSL, and access gateway services. Perform Citrix upgrades, patching, and platform enhancements. Operations & Performance Management Monitor Citrix environments to ensure system availability, performance, and user experience. Troubleshoot complex Citrix-related issues including session performance, application launch failures, and profile issues. Perform root cause analysis for recurring issues and implement permanent fixes. Support high‑severity incidents (P1/P2) and participate in on‑call rotations. Integrate Citrix solutions with VMware, Windows Server, Active Directory, and storage platforms. Work closely with network, security, and infrastructure teams to ensure optimal end‑to‑end delivery. Support scalability planning, capacity management, and DR strategies. Security & Access Management Implement secure remote access solutions using Citrix Gateway. Ensure adherence to security standards including authentication, authorization, and encryption. Support compliance, audit, and security requirements for virtual desktop and application delivery. Create and maintain technical documentation, SOPs, run books, and architecture diagrams. Provide technical guidance and mentoring to junior Citrix administrators. Collaborate with application and business teams to support new deployments and enhancements. Required Skills & Qualifications 8–10 years of experience as a Citrix Administrator / Engineer in enterprise environments. Strong hands‑on experience with Citrix Virtual Apps and Desktops and Citrix NetScaler / ADC. Solid knowledge of Windows Server, Active Directory, VMware virtualization, and networking basics. Experience supporting production Citrix environments with high availability requirements. Familiarity with ITIL‑based incident, problem, and change management processes. Strong troubleshooting, documentation, and communication skills. Preferred Certifications Citrix Certified Professional (CCP) / Citrix Certified Expert (CCE) VMware VCP Microsoft Windows Server certifications #J-18808-Ljbffr