NA Mid-Market Expansion Account Executive

Mid-Market Account Executive (AE) Mid-Market Account Executives (AEs) lead the strategic business growth for current Lucidchart and Lucidspark customers across their assigned territories. Post prospect qualification, AEs work directly with existing customers to create business value across multiple personas and close sales opportunities. AEs also ensure renewals, drive expansion, and maintain continual customer engagement. Responsibilities Effectively close business, prospect, and build personal relationships with existing book of accounts Provide excellent customer service and upkeep of existing clientele while identifying strategic opportunities to expand Lucid suite adoption Display a strong “out of the box” thinking approach to improve best practices around outbound prospecting and pipeline generation Create and maintain reliable forecasts that create transparency between your pipeline and the management team Become an expert in demonstrating the value of the Lucid Suite, understanding the target market and personas Develop a mentality of Teamwork Over Ego and lead out critical initiatives Meet team standards around activity, accountability, and internal cross-functional SLAs Other duties as assigned Requirements 4+ years closing experience (Account Executive or similar role; preferably in tech/SaaS) Outstanding written and verbal communication skills Hybrid role that combines remote work with in‑person collaboration at our Raleigh, NC office two days per week (Tuesday and Thursday) Preferred Qualifications Experience with Salesforce or similar CRM Experience in building personal relationships and expanding existing book of accounts (Account Manager or similar role) Experience with software sales (prospecting & closing) Experience with Salesforce leads, contacts, and opportunities Maintains clean Salesforce hygiene Ability to manage a large number of prospects and opportunities simultaneously Experience with Outreach or similar workflow software Skilled in selling a product against direct and indirect competitors BA/BS degree or equivalent

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