Operations Specialist - USA

About the Role As an Operations Specialist at Vitamin Well US, you'll play a vital role in ensuring our products reach customers quickly, safely, and cost‑effectively. You will own the full order‑to‑delivery process while also supporting inventory allocation decisions and maintaining accurate inbound visibility across a diverse customer base—including major national and big box retailers. This role requires strong execution, attention to detail, and the ability to balance competing priorities to maintain high service levels across all channels. You'll oversee the full order fulfillment process, lead outbound logistics operations, and collaborate with key partners—including our 3PL providers—to ensure operational excellence as we scale. Responsibilities Own the complete order‑to‑delivery process—from purchase order (PO) through allocation, fulfillment, and delivery—for assigned business verticals. Act as the main point of contact for order‑related inquiries, providing responsive and solution‑oriented communication to retailers, distributors, eCommerce partners, and individual gym accounts. Maintain strong, proactive relationships with customers by resolving delays, discrepancies, or issues and ensuring a seamless experience across all channels. Ensure full compliance with retailer guidelines and routing requirements—particularly for large retail partners—while supporting strong OTIF and fill rate performance to prevent chargebacks and service disruptions. Manage outbound logistics from our U.S. distribution center while maintaining visibility into inbound shipments to ensure alignment between supply and order fulfillment. Partner with 3PL and external logistics teams to maintain high delivery standards and reliability. Investigate and resolve OS&D (overages, shortages, and damages) cases with urgency and professionalism, always protecting customer relationships. Lead onboarding for new customers across our EDI and eCommerce platforms, ensuring smooth integration and operational success. Continuously identify and implement process improvements and automation opportunities to enhance efficiency and customer satisfaction. Support and execute inventory allocation across customer channels, ensuring orders are fulfilled in line with business priorities, inventory availability, and customer requirements. Assist in prioritizing and managing order fulfillment for key accounts—including large national and big box retailers—balancing service levels, fill rates, and operational constraints. Partner cross‑functionally with Sales and Supply Chain to align on allocation and order prioritization decisions during periods of constrained inventory. Track and manage inbound inventory flows, including container shipments from origin through receipt, ensuring accurate and timely visibility across systems. Maintain high levels of ERP accuracy by validating inbound receipts, inventory movements, and system transactions to support reliable order execution and reporting. Partner with 3PLs, freight forwarders, and internal logistics teams to proactively monitor inbound shipments, identify delays or discrepancies, and resolve issues before they impact availability. You have experience working with ERP systems (Microsoft Dynamics preferred) and understand the importance of inventory accuracy across inbound and outbound operations. Qualifications You have experience working with ERP systems (Microsoft Dynamics preferred) and understand the importance of inventory accuracy across inbound and outbound operations. You have 2‑3+ years of experience in supply chain or operations, ideally in the CPG space (food & beverage preferred). Experience managing customer orders, fulfillment, logistics, or supply chain operations. Experience working with major retailers, distributors, eCommerce partners, or key accounts. Experience working with 3PLs, freight forwarders, and transportation providers. You thrive in a dynamic, high‑growth setting and excel at problem‑solving under pressure. You combine fast execution with thoughtful decision‑making and long‑term vision. You're resilient, resourceful, and energized by process improvement and innovation. You're an excellent communicator who builds strong relationships across teams and customer types. Salary Range The base salary range for this position is $70,000–$80,000 annually. Actual compensation will be determined based on factors such as relevant experience, skills, qualifications, and overall fit for the role. Work Location This position is based in Marina del Rey, California, and requires on‑site attendance five (5) days per week. Application Deadline We will review applications on an ongoing basis and the position may be filled before the last application day. The latest application date is July 10, 2026. Selection Process As part of the recruitment process, we may ask you to conduct a personality test as well as a test that measures logical ability. The purpose of the tests is to evaluate candidates as objectively as possible and identify the best possible match for the role. The tests are based on solid research and are taken through our partner Alva Labs. Equal Opportunity Employer Vitamin Well USA is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. #J-18808-Ljbffr Vitamin Well Group