Order Fulfillment Administrator

Job Description

Job Description

The Order Fulfillment Administrator provides sales, customer, and service support by managing end-to-end order processing and fulfillment activities. This role serves as a key liaison between customers, Sales, Operations, and cross-functional teams to ensure timely, accurate, and compliant shipment of orders critical to patient therapy. This is a temporary position for 6 months.

Essential Functions & Responsibilities
• Deliver a world-class customer service experience to both internal and external customers.
• Process customer orders from order review and entry through fulfillment, including order entry in Great Plains, purchase order receipt, and shipping transactions in Oracle.
• Process internal order requests, including in-service, service orders, service depot requests, evaluations, and demo orders.
• Manage evaluation and placement agreements and assist in coordinating capital equipment sales demonstrations in partnership with Sales and Operations.
• Track demo equipment and coordinate related logistics.
• Drive the order fulfillment process by acting as a liaison between customers and internal resources to ensure on-time delivery.
• Partner with Operations to expedite parts or materials as needed to meet customer requirements.
• Prepare and review documentation for domestic and international shipments, such as Commercial Invoices (CI), Certificates of Origin (COO), Certificates of Conformance (COC), Shipper’s Letters of Instruction (SLI), and Dangerous Goods documentation.
• Send delivery notifications to internal and external customers, as required.
• Coordinate pick-ups and shipments with freight forwarders.
• Serve as a primary point of contact for order-related inquiries and issue resolution, including out-of-box failures, complaints, and shipping discrepancies.

Required Skills & Competencies
• Excellent follow-through skills, interpersonal skills, hardworking, a self-starter, and a problem solver. Must have excellent attention to detail and accuracy.
• Proven ability to multitask, prioritize, and perform efficiently in a fast-paced environment.
• Must be able to work independently and in a team environment.
• Prior certification or knowledge of Hazardous Material or Dangerous goods shipments.
• Strong customer service skills with the ability to professionally interact with internal and external customers.
• Ability to identify, handle, and appropriately escalate customer issues promptly.
• Strong data entry, written, and verbal communication skills.
• Self-starter with strong problem-solving abilities; able to work independently and as part of a team.
• Dependable, responsible, and reliable with a positive, can-do attitude.
• Ability to remain calm and professional when interacting with upset or frustrated customers.
• Proficiency in using CRM or Manufacturing systems, databases, spreadsheets, email, and related tools to perform required tasks.

Education, Training, Experience
• 2–3 years of experience in sales order administration, sales support, or order fulfillment.
• 1–2+ years of export documentation preparation experience required.
• Intermediate to advanced proficiency in Microsoft Excel.
• Must obtain and maintain Dangerous Goods shipment certification for Lithium batteries.

We're a national recruiting and staffing enterprise that blends the resources of the world's largest talent company with the local insights of our independent franchise owners. A pioneer in the staffing industry, we’ve been providing companies with the workforce solutions they need for over 80 years while helping people find jobs and build careers where they can thrive.

Company Description

We're a national recruiting and staffing enterprise that blends the resources of the world's largest talent company with the local insights of our independent franchise owners. A pioneer in the staffing industry, we’ve been providing companies with the workforce solutions they need for over 80 years while helping people find jobs and build careers where they can thrive.