Strategic Customer Success Manager

Job Description

Job Description

Who we are:

Yoodli is the AI roleplay simulator redefining how individuals and teams master communication. Think of it as the batting cage before the big game - but for communication. Whether it's a sales pitch, manager feedback session, or media interview, Yoodli provides private, judgment-free, just-in-time coaching. Leaders at companies like Google, Databricks, Snowflake, RingCentral, Toastmasters, and others use Yoodli to ramp reps faster, improve message delivery, and reduce coaching burden on frontline managers. The result is stronger performance, greater team readiness, and a more scalable path to impact.

We're building a new category called Experiential Learning: a new AI-powered category that helps people learn through conversational roleplays. People don't learn from slides: they learn through dialogue, questions, and iteration. Yoodli makes that process interactive, personalized, and always up to date. It's learning that feels fun, builds confidence, and finally lets organizations measure the ROI of training.

We've raised $40M in Series B funding, are doubling our team in 2026, and are headquartered at the beautiful Pier 70 in Seattle.

• TED Talk with our "Why"
• Explainer on experiential learning

As a Strategic Customer Success Manager, you will take ownership of driving the success of some of Yoodli's highest-value enterprise accounts. You'll own a portfolio of our most strategic enterprise customers, driving adoption, business outcomes, renewal readiness, and expansion in tight partnership with Sales, Product, and Leadership.

Key Responsibilities:

• Manage a book of high-value, strategic customers
• Own adoption, outcomes, and renewal readiness across your portfolio
• Lead complex renewals
• Co-drive expansion strategy in tight partnership with Account Executives
• Deliver QBRs and strategic guidance to executive stakeholders
• Ensure "One Account Team, One Narrative" is consistently executed across every customer touchpoint
• Provide consultative guidance on strategy and best practices
• Drive multithreaded relationships and engagements throughout each customer organization
• Proactively identify churn risks and uncover upsell opportunities, partnering with Sales to maximize account growth
• Ensure each of of your customers is maximizing their value achievement through Yoodli in direct support of their business objectives

• 7+ years of experience in customer success or account management, including 5+ years as a strategic or enterprise customer success manager
• Proven success driving retention, adoption, and expansion within a portfolio of complex, enterprise customers
• Experience leading complex renewal and upsell negotiations in partnership with sales teams
• Comfortable delivering QBRs and strategic guidance to C-suite and executive stakeholders
• Strong multithreading skills - able to build relationships across multiple functions and levels within a customer organization
• Proficient in CRM tools and leveraging AI
• Humility, bias for action, and a team-first attitude, with a love for learning

• Total compensation is targeted at $150,000 - $180,000 (depending on experience), including variable pay based on quarterly goals
• Equity opportunities at a fast growing company
• Health, dental, vision insurance
• 401k plans
• Flexible PTO, free lunches at the office

• • Huge impact opportunity: Build and scale a company from the ground up
  • Competitive compensation: Includes a combination of cash base and commission compensation
  • Work on a daily basis with the founding team and mentors
  • Join a fun, inclusive and highly motivated team culture (and help define it!)