Contracts Manager

Who Are We? Postman is the world’s leading API platform, used by more than 45 million developers and 500,000 organizations, including 98% of the Fortune 500. Postman helps developers and professionals build the API‑first world by simplifying each step of the API lifecycle and streamlining collaboration. The company is headquartered in San Francisco and has offices in Boston, New York, Austin, Tokyo, London, and Bangalore. It is privately held and has received funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. The Opportunity Postman’s commercial business is scaling quickly across enterprise and mid‑market segments. As Contracts Manager you will own the operational engine that keeps Postman’s commercial deals moving—from contract intake and template management through signature and execution. You will manage a high volume of global contracts, ensuring nothing falls through the cracks. You’ll work closely with Deal Operations, Finance, Sales, and Legal teammates to keep contracts executed accurately and on time while building processes that scale with growth. What You’ll Do Contract Lifecycle Management and Ironclad Administration Serve as the primary administrator for Postman’s Ironclad CLM platform, owning system configuration, workflow design, user management, and ongoing optimization. Build, maintain, and improve automated contract workflows that reduce cycle times and minimize manual steps for Legal and GTM teams. Manage contract records, metadata, and reporting to ensure accurate, searchable, and auditable documentation across the full lifecycle. Develop dashboards and reports that give Legal, Deal Operations, and Finance leadership visibility into contract volume, cycle times, bottlenecks, and other key metrics. Troubleshoot system issues, coordinate with Ironclad support and internal Salesforce and GTM tooling teams on platform updates, and evaluate opportunities to extend, integrate, and automate CLM functionality. Commercial Deal Support Support commercial deal flow by preparing, routing, and managing routine agreements, including NDAs, order forms, and standard procurement documents using approved templates and playbooks. Coordinate signature workflows across internal stakeholders and external counterparties to ensure timely execution, following up proactively to keep deals on track. Triage incoming contract requests and route complex or non‑standard matters to the appropriate attorney on the Legal team. Playbooks, Templates, and Documentation Create, maintain, and update commercial contract templates, clause libraries, and negotiation playbooks. Develop and maintain internal documentation, including process guides, FAQs, and decision trees to enable self‑service on routine contracting questions. Support GTM team enablement by creating training materials and reference resources that help stakeholders understand contract processes, approval requirements, and escalation paths. Identify gaps in existing templates or documentation and propose improvements based on patterns observed in deal flow. Cross‑Functional Coordination Partner with Deal Operations, Finance, and Sales daily to keep workflows running smoothly and resolve execution issues quickly. Coordinate with the broader Legal team to ensure alignment between CLM processes and legal review workflows. Contribute to Legal team operational initiatives, including process improvements, tool evaluations, and reporting standardization. About You Required Qualifications 5–7 years of experience in contract management, legal operations, or a similar role supporting commercial transactions at a technology company. Hands‑on Ironclad administration experience, including workflow design, template building, reporting, and system configuration. Strong understanding of the commercial contract lifecycle in a B2B SaaS environment. Experience developing or improving reporting and analytics for legal or deal operations teams. Self‑starter who thrives with minimal direction and takes full ownership of outcomes in a fast‑moving environment. Clear communicator who builds trust quickly with cross‑functional stakeholders and follows through on commitments. Comfort with AI‑powered contract tools and enthusiasm for identifying automation opportunities that reduce manual work and improve accuracy. Track record of creating and maintaining contract templates, playbooks, and process documentation, and implementing improvements proactively. Strong organizational and project management skills. Demonstrated ability to manage high volumes of contracts and signature workflows with speed and precision, without sacrificing attention to detail. Preferred Qualifications Familiarity with Salesforce CPQ tools and how they integrate with CLM workflows. Experience developing and delivering training, onboarding, or enablement materials for Sales, Deal Operations, or other GTM stakeholders on contracting processes. Experience deploying or evaluating AI features within CLM platforms (e.g., Ironclad AI). Exposure to enterprise SaaS deal structures, including multi‑year subscriptions, marketplace transactions, and channel or reseller agreements. Paralegal certificate or legal operations certification (CLOC or equivalent). Familiarity with data privacy agreements (DPAs) and standard security review processes related to commercial deal execution. What Success Looks Like You will have full ownership of Postman’s Ironclad environment, with well‑documented workflows, clean contract data, and reporting that Legal and business leadership rely on. You will run a strong operational rhythm with Deal Operations and Finance, and your GTM partners will trust that contracts moving through your hands are handled quickly and accurately. Your impact will make contracting easy for the entire organization. Compensation and Benefits The base salary for this role ranges from $100,000 to $140,000, plus a competitive equity package. Additional benefits include full medical coverage, flexible PTO, wellness reimbursement, a monthly lunch stipend, wellness programs, team‑building events, donation‑matching, and a flexible schedule. Equal Opportunity Postman is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, protected veteran status, or disability status. #J-18808-Ljbffr Postman