Member Solutions Specialist

White Sands Federal Credit Union

Summary Description

Handles incoming telephone calls to conduct various member transactions, complete balance inquiries, answer questions, transfer calls, and perform related account maintenance activities.

Essential Duties

Provide service and information in a courteous and efficient manner in person, by telephone, and/or through other correspondence for various account types, including savings, checking, certificates, IRAs, and loans
Perform preliminary research, answer member questions, and resolve problems and complaints concerning member accounts
Ensure accurate timely responses to members regarding lost or stolen cards, and complaints regarding any remote services provided by the credit union
Complete account verifications, such as verification of deposit
Order, update, and perform file maintenance on ATM and check cards
Use effective communication and sales skills, identify member needs, and offer credit union products that best fit those needs
Maintain knowledge of IRA's and the ability to process IRA transaction
Educate members on the various delivery mechanisms available through the credit union such as online and telephone banking, ATM cards, check cards, credit cards, website, and any other delivery mechanisms, and complete appropriate authorizations or forms so members can access delivery methods
Process stop payments on checking accounts
Process member death notifications according to credit union procedures
Obtain member information necessary to send bank wires
Research, submit, and process check card disputes with recommendations
Process zero balance and closed account reports with corresponding account flags
Assist members with the proper completion of payroll deduction forms; set up payroll distribution amounts
Assist in training new employees within the department
Provide policy refund information to members and credit union staff as required
Prepare permit to transport or release lien documents, as needed
Knowledge of regulations and compliance as it applies to member service
Knowledge of credit union security procedures; immediately notifies department manager of any irregularities
Complies with all federal, state, and organizational policies, procedures, and processes, including (but not limited to) the Bank Secrecy Act (BSA), Patriot Act, Office of Foreign Assets Control (OFAC), and robbery procedures
Performs additional duties as directed by the Assistant Manager or chain of command thereof

Requirements

Education/Experience

High School Graduate or GED
Two (2) years of financial institution sales experience and/or Call Center experience or Three (3) years of non-financial institution sales experience and/or Call Center

Tests/Certificates/Licenses

A simulated skills assessment test may be administered

Skills/Competencies

Personal computer knowledge; skills in using Word, Excel, and PowerPoint
Ability to calculate figures and amounts (electronically and manually) such as, but not limited to; interest, dividends, and percentages and apply concepts of basic mathematics
Ability to maintain confidentiality of work and/or information
Ability to interpret, adapt, and apply credit union/job/general guidelines and procedures
Excellent public speaking, verbal, and/or written communication skills (in-person, by telephone, and/or any other communication method currently being utilized)
Self-motivated and team-oriented qualities
Conduct yourself in a professional and mature manner
Ability to proofread and edit accurately
Ability to organize, prioritize, and work well under pressure
Ability to maintain a high degree of accuracy
Flexible work and/or travel hours
Electronic storage and retrieval
Office electronics (printers, scanners, calculators, fax and copiers)
Ability to solve problems and make decisions, using logic and analytical skills
Ability to recognize cross-selling opportunities
Reliable transportation to travel to branch offices
Working knowledge of credit union products and services

Physical Demands/Work Environment

Constantly required to talk and hear
Constantly required to use close vision, color vision, and the ability to focus
Frequently required to sit; to use hands to finger, handle, or feel
Occasionally required to lift or move up to 25-50 lbs.
Occasionally required to stand and walk; to reach outward/above shoulders; to stoop kneel, crouch, or crawl
Occasionally required to work outdoors
Occasionally required to use distance vision, peripheral vision, and depth perception
Moderate noise level working environment

Apply

Vacancy posted 5 days ago

Similar jobs that could be interesting for youBased on the Member Solutions Specialist in El Paso, TX vacancy

Member Specialist
...Member Specialist Well Known AAA Brand Products and Service Excellent Earning Potential Paid Training If you are a career-minded, service-driven professional looking to join a fast-paced organization then you have come to the right place. This is an exciting...
Suggested
Work at office
Monday to Friday
Weekend work
AAA Auto Club Group
El Paso, TX
2 days ago
M&D Customer Solutions Analyst Intern - OVIP
$30 per hour
...Europe, and the Asia Pacific region; has 5 million registered members of Oracle's customer and developer communities; and 469 independent... ...resolve problems; quickly recognizes new problems and develops solutions within appropriate time scales. Decision Making - makes...
Suggested
Hourly pay
Temporary work
Work experience placement
Internship
Worldwide
Flexible hours
Oracle
El Paso, TX
1 day ago
Call Center Specialist (Bilingual English/Spanish)
...Services company, is hiring Call Center Specialists (Bilingual English/Spanish) to support KPS... ...services to UAC, sponsors, community members, and other callers Communicate effectively... ...culture that delivers Enterprise Solutions, Professional Services and Operational Management...
Suggested
Hourly pay
Permanent employment
Local area
Remote work
Flexible hours
Shift work
Weekend work
Afternoon shift
Koniag Government Services
El Paso, TX
5 days ago
Project Controls Specialist
$78.48k
...challenge the norm, deliver world-class solutions and bring diverse perspectives. Join our... ...new opportunity for a Project Controls Specialist to support various projects across various... ...from project managers and team members to update and monitor projects of basic...
Suggested
Contract work
Work experience placement
For subcontractor
H1b
Shift work
CDM Smith
El Paso, TX
2 days ago
SAF Specialist
...seeking a Mobile SAF-IS Regional Program Specialist to support the Service to Armed Forces... ...a condition of employment. Mobile staff members typically deploy for 6 months at a time,... ...engage in dialogue and up with actionable solutions Teamwork: Successful candidates have the...
Suggested
Temporary work
Local area
Remote work
Worldwide
Overseas
Relocation package
Flexible hours
Shift work
APCO International
El Paso, TX
16 hours ago
SAF Specialist
...seeking a Mobile SAF-IS Regional Program Specialist to support the Service to Armed Forces... ...a condition of employment. Mobile staff members typically deploy for 6 months at a time,... ...engage in dialogue and up with actionable solutions Teamwork: Successful candidates have the...
Temporary work
Local area
Remote work
Worldwide
Overseas
Relocation package
Flexible hours
Shift work
American Red Cross
Fort Bliss, TX
2 days ago
Remote Member Support Specialist
$16 per hour
Achieve is a leading digital personal finance company hiring for a remote Member Services role. You’ll onboard new accounts, answer questions, and coach members with empathy, care, and guidance throughout their journey. This position offers clear career progression toward...
Remote job
Hourly pay
Work at office
Work from home
Shift work
Achieve
El Paso, TX
1 day ago
Retail-Customer Service Team Member Part Time
Retail-Customer Service Team Member Part Time page is loaded## Retail-Customer Service Team Member Part Timelocations: El Paso-1313 George... ....* Help customers shop, locate products, and provide them with solutions* Provide a fast and friendly checkout experience; execute cash...
Full time
Part time
Local area
Night shift
Early shift
The Michael's Companies
El Paso, TX
3 days ago
Mobile Associate - Retail Sales
$18 per hour
...employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package -... ...involves building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey. The...
Hourly pay
Full time
Temporary work
Part time
Work experience placement
Local area
Flexible hours
T-Mobile
El Paso, TX
16 hours ago
Delivery Specialist - Hub
...Responsible for keeping fleet/fuel card, vehicle and keys secure. Must be familiar with accident report guidelines Ensure designated team member at each store verifies all invoices and signs the route manifest. Deliveries must be made according to set schedule and any delays...
Local area
Immediate start
Flexible hours
O'Reilly Auto Parts
El Paso, TX
5 days ago
Patient Reception Specialist - Mission Valley
...DESCRIPTION Harbor Health is seeking skilled Patient Reception Specialists (PRSs) to join our growing team. Harbor Health is an entirely... ...exceptional patient support and communication, welcoming members, and facilitating a seamless experience that builds satisfaction...
Shift work
Kids For The Future
El Paso, TX
1 day ago
Delivery Specialist
...Delivery Specialist The Delivery Specialist will maintain and operate store vehicles to deliver parts and/or products to professional... ...Insurance with Optional Flexible Spending Account (FSA) Team Member Health/Wellbeing Programs Tuition Educational Assistance Programs...
Local area
Immediate start
Flexible hours
O'Reilly Auto Parts
Sunland Park, NM
5 days ago
Safety Specialist
...harnessing the power of genome engineering to create safe, effective, and readily available solutions. Position Summary eGenesis is seeking a hands-on, highly skilled Safety Specialist to support and lead workplace safety initiatives across multiple sites in Wisconsin and...
Work at office
Local area
eGenesis
El Paso, TX
3 days ago
Electronic Health Record Specialist
...contingent on contract award. The Electronic Medical Record Specialist is responsible for the creation, maintenance, protection,... ...contract or applicable policy. Ensure Electronic Health Record solutions and related services comply with applicable information-...
Minimum wage
Full time
Contract work
Work at office
Local area
Remote work
International SOS Government Medical Services
El Paso, TX
3 days ago
Mobility Specialist
$11 per hour
...Mobility Specialist SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to... ...position offers strong growth potential for high-performing team members. What you'll do Greet and assist guests in parking...
Hourly pay
Temporary work
Flexible hours
Shift work
Afternoon shift
SP Plus Corporation
El Paso, TX
5 days ago
CT Tech / Imaging Specialist / ARRT
...purpose and vibrant possibilities, consider becoming an Imaging Specialist in this remarkable city. This is an opportunity molded for... ...support in a collaborative imaging team that appreciates every member's contributions. The CT suite thrives on a sense of pride in the...
Local area
Flexible hours
MLee Medical Employment
El Paso, TX
1 day ago
Leasing & Community Experience Specialist
...The Scion Group in Alabama seeks an Experience Team Member committed to exceptional customer service and community relationships. The role blends marketing, administration, and customer interaction in a fast-paced environment. Responsibilities include guiding customers...
Work at office
Flexible hours
The Scion Group
El Paso, TX
3 days ago
Military Personnel Specialist
...RESPONSIBILITIES: Provide exceptional customer service to members of the Armed Forces, family members, civilians, and contractors... ...pass an extensive background investigation Military Personnel Specialist Our Equal Employment Opportunity Policy: Patriot...
Civilian Contractor
Local area
Patriot Enterprises
El Paso, TX
5 days ago
Events Specialist
...guides our clients along “The Way to Market” by delivering growth solutions with exceptional service. Our expertise spans the grocery,... ...Opportunity Employer Job Description CROSSMARK is in search of Event Specialists in your area! As an Event Specialist, your responsibilities...
Weekly pay
Extra income
Permanent employment
Part time
Worldwide
Shift work
Weekend work
CROSSMARK
El Paso, TX
2 days ago
13J Fire Control Specialist
...awareness at the tactical levels of combat. As a Fire Control Specialist, your primary responsibility will be to integrate and process information... ...• Ability to multitask • Capable of working as a team member Through your training, you will develop the skills and...
Part time
Weekend work
National Guard OMD
El Paso, TX
1 day ago
Program Specialist (HOPES)
$15 per hour
...Program Specialist Job Description Healthy Outcomes through Prevention & Early Support (HOPES) Program $15 per hour, Full Time Hourly... ...agency/management strategic goals. All Center for Children team members are expected to be collegial and collaborative, mutually supportive...
Hourly pay
Full time
For subcontractor
Work at office
Flexible hours
El Paso Center For Children
El Paso, TX
2 days ago
Delivery Specialist
...Overview The Delivery Specialist will maintain and operate store vehicles to deliver parts and/or products to professional customers in... ...vision insurance with optional flexible spending account (FSA) Team member health and wellbeing programs Tuition educational assistance...
Local area
Immediate start
Flexible hours
3M HEALTHCARE
Socorro, TX
1 day ago
Receiving Specialist
...Receiving Specialist As a Receiving Specialist, you will be responsible for managing the store's backroom operations by receiving products... ...offer workshops, classes, resources, etc. to all of our team members Our Diversity, Equity, and Inclusion Council and Employee...
Hourly pay
Part time
Immediate start
Shift work
Night shift
Afternoon shift
Comoto
El Paso, TX
2 days ago
Prior Authorization Specialist
45579BR Extended Job Title: Prior Authorization Specialist Org Level 1: Texas Tech Unv Hlth Sci Ctr El Paso Position Description... ...) to review payment and denial trends. Collaborate with members of clinic administration on process improvement to help...
Hourly pay
Full time
Work at office
Shift work
Texas Tech University Health Sciences Center El Paso
El Paso, TX
2 days ago
Asset Protection Specialist
...defense and government services industry. We deliver tailored solutions, tested leadership, and trusted results to enable national security... ...contract award Overview SOSi is seeking a Personal Property Specialist to play a key role in supporting a 24/7/365 operational...
Contract work
Second job
Worldwide
Shift work
Night shift
SOS International LLC
El Paso, TX
1 day ago
Provider Relations Specialist
...Representative Pay: $19.33/hr on W2 Work Location: USA 79912 Description Maintain accuracy of provider information in core internal and member facing systems. Requires frequent contact with our provider partners to confirm the accuracy of information provided with 95% or...
Internship
Innovative Systems Group
El Paso, TX
17 hours ago
Customs Specialist
...to enable a seamless start of operations. Tecma’s full-service solution is highly customizable, tailored to the unique needs and... ...and efficient for global clients. Role Description The Customs Specialist is a full-time, on-site role based in El Paso, TX. This role is...
Full time
Work experience placement
Work at office
The TECMA Group of Companies
El Paso, TX
3 days ago
Police Records Specialist
...In this role, the Police Records Specialist, where you will assist with packaging, labeling, and preparing items for delivery, learn company... ...accurately, provide friendly assistance to customers and team members. To succeed in this role, you should have a willingness to...
Weekly pay
Flexible hours
TradeJobsWorkforce
El Paso, TX
4 days ago
Engagement Specialist
...Description Position Summary: The Team Member Engagement Specialist supports and executes workforce engagement initiatives, communication practices, and Operations follow-up routines across the facility. This role maintains a strong floor presence while ensuring engagement...
Work at office
Immediate start
Shift work
Schnellecke Group
El Paso, TX
17 hours ago
Safety Specialist
...Pavement Marking LLC is seeking a Safety Specialist to join our team in El Paso, TX. As a Safety Specialist , you will ensuring a safe... ...risks) and assist in implementing effective controls (corrective solutions). Manage site claims and assist with incident investigation...
Local area
PMI - Pavement Marking, LLC
El Paso, TX
2 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Member Solutions Specialist. Be the first to apply!