Desktop Support Analyst

Virtual Vocations Inc

Seeking a full-time Desktop Support Analyst to provide technical support and customer service for Windows 10, Windows 11, and Mac OS systems in a hybrid work environment, focusing on troubleshooting, user account management, and enterprise application support. Key responsibilities Provide technical support for desktop operating systems and hardware, ensuring minimal disruption to users Manage user accounts and licenses within Microsoft 365, including troubleshooting mailboxes and collaboration tools Support enterprise software applications and assist in OS/application refresh projects Required qualifications Minimum of five years of experience in technical support and customer service Solid knowledge of Windows 10, Windows 11, Mac OS, and related hardware Experience with Microsoft 365 administration and supporting standard desktop applications Hands-on experience with Jamf and Workspace ONE for device management Familiarity with Active Directory and SCCM for user and system management

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Vacancy posted 2 days ago

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