IT Help Desk Systems Administrator

Job Description

Job Description

IT Help Desk Technician

Northwest Indianapolis, IN (In-Office)

At Jack Laurie Group, technology keeps our business moving. From our field teams and project managers to our accounting and operations staff, everyone depends on reliable technology to get the job done.

We're looking for an IT Help Desk Technician who enjoys solving problems, helping people, and making technology work. If you're the person who stays calm under pressure, enjoys troubleshooting, and takes pride in finding solutions, you'll fit right in.

This is a full-time, in-office position based at our Northwest Indianapolis headquarters supporting approximately 300 employees across multiple business divisions throughout Indiana.

What You'll Do

As the first line of IT support, you'll help keep our employees productive by providing exceptional technical support and resolving issues quickly and professionally.

Your Responsibilities

• Provide technical support to employees via phone, email, remote support, and in person
  

• Troubleshoot and resolve hardware, software, printer, mobile device, and network issues
  

• Install, configure, and maintain desktops, laptops, monitors, peripherals, and business software
  

• Set up new employees with computers, accounts, and system access
  

• Manage user accounts, passwords, permissions, and Microsoft 365 support
  

• Escalate complex technical issues while maintaining communication with the end user
  

• Document support tickets, troubleshooting steps, and resolutions
  

• Assist with system upgrades, software deployments, and IT improvement projects
  

• Perform preventative maintenance and ensure systems remain secure and up to date
  

• Educate employees on technology best practices and cybersecurity awareness
  

• Continue learning new technologies to improve our IT environment
  

What We're Looking For

We're looking for someone who enjoys helping people just as much as they enjoy technology.

Qualifications

• Experience in an IT Help Desk, Desktop Support, or Technical Support role
  

• Strong knowledge of Windows operating systems, Microsoft 365, computer hardware, and business software
  

• Familiarity with printers, networking, mobile devices, and user account management
  

• Excellent troubleshooting and analytical skills
  

• Outstanding customer service and communication abilities
  

• Ability to explain technical issues in a way anyone can understand
  

• Strong organizational and time management skills
  

• Self-motivated with a desire to learn and grow
  

Why Jack Laurie Group?

Since 1950, Jack Laurie Group has been helping build Indiana while building careers. We believe our people are our greatest competitive advantage, and we're committed to creating an environment where employees can grow, contribute, and make a real impact.

If you're looking for a place where your work matters, your ideas are heard, and every day brings a new challenge, you'll fit right in.

IACT with Grit

Our values aren't just posters on the wall—they're how we work.

Integrity

Do the right thing—even when no one is watching.

Accountability

Own your work. Solve problems. Finish what you start.

Candor

Communicate openly, honestly, and respectfully.

Teamwork

Win together. Support one another and celebrate success as a team.

Live with Grit

Bring determination, resilience, and a relentless drive to improve. Technology changes daily—and so do we.

Compensation & Benefits
Compensation

• $45,000–$55,000 Base Salary
  

• Performance Bonus Opportunities
  

• Additional Company Allowances
  

• Career Growth & Advancement Opportunities
  

Benefits

• Comprehensive Medical Insurance
  

• Dental Insurance
  

• Vision Insurance
  

• 401(k) with Company Match
  

• Paid Time Off
  

• Paid Holidays
  

• Ongoing Training & Professional Development
  

Join Jack Laurie Group

We're looking for someone who enjoys solving problems, helping people, and making technology better for everyone around them. If that sounds like you, we'd love to have a conversation.

Apply today and become the IT professional who helps keep Jack Laurie Group connected, productive, and moving forward.