Shared Services HR Specialist

Shared Services HR Specialist

We are seeking a detail-oriented Shared Services HR Specialist to join our client's HR organization in San Diego, CA. This role is ideal for a high-accuracy HR operations professional who thrives in a fast-paced, high-volume shared services environment. The position requires the precise and timely processing of large volumes of HR transactions within SuccessFactors Employee Central, SAP, and ServiceNow. Success in this role requires exceptional accuracy, consistency, productivity, and adherence to established policies, procedures, and compliance standards.

Responsibilities

• Process high-volume employee lifecycle transactions in SuccessFactors and SAP, including hires, rehires, transfers, promotions, compensation updates, organizational changes, and terminations.
• Manage 3040 ServiceNow HR cases daily, reviewing documentation, determining required actions, and ensuring timely resolution.
• Perform pre- and post-entry validation of employee master data, organizational assignments, compensation details, and effective dates.
• Conduct post-transaction quality checks, reconcile data across systems, and resolve discrepancies or errors.
• Maintain audit-ready documentation, ensure SLA adherence, and support periodic audits and compliance reviews.
• Partner with HR Services, Payroll, Benefits, Talent Acquisition, Managers, and HR COEs to ensure seamless HR operations.
• Support process standardization, participate in training, and contribute to operational audits.
• Train lower-level staff as needed and uphold all company policies, safety standards, and regulatory requirements.

Essential Skills

• High school diploma or equivalent; typically 4+ years of progressive HR administration experience.
• 2+ years in HR Operations, Shared Services, HRIS, or Payroll Support with high-volume data entry.
• 2+ years working with SuccessFactors, SAP, ServiceNow, or similar HR systems.
• Strong accuracy and attention to detail with the ability to maintain quality at high transaction volumes.
• Intermediate to advanced Excel skills (Pivot Tables, VLOOKUP, XLOOKUP) and proficiency in Microsoft Office.
• Strong written and verbal communication skills with the ability to explain moderately complex information.
• Ability to maintain confidentiality and manage sensitive data.
• Strong organizational, analytical, and problem-solving skills.
• Ability to work independently and collaboratively in a team environment.

Additional Skills & Qualifications

• People with a foundation in HR.
• Attention to detail, especially in validating I9s.
• Understanding of employee lifecycle processes, such as termination processing, promotions, pay changes, and transfers.

Work Environment

This role is a fully onsite position with a 9/80 schedule: 9 hours per day Monday-Thursday with every other Friday off (Fridays worked are 8 hours). The work involves repetitive data entry tasks and requires a strong understanding of HR processes. The company is rapidly growing, offering a great opportunity to work in a thriving environment.

Job Type & Location

This is a Contract position based out of San Diego, CA.

Pay and Benefits

The pay range for this position is $31.25 - $33.65/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in San Diego, CA.