Operations Manager

Operations Manager

Location: El Monte, CA – Onsite

Classification: Exempt – Full time

Compensation: $75,000 - $104,000+ Bonus + Full Benefits

Flexcar is completely reimagining car ownership. We offer the world's first month-to-month car lease, with insurance and maintenance included. Members can swap cars anytime as their needs change, without the commitment or hassle of traditional car ownership. The role oversees the end-to-end flow of inventory through the outbound process, ensuring vehicles are prepared and ready for order on time. They manage Ops Specialists' throughput and SLA performance, identify and resolve bottlenecks or at-risk orders, and collaborate closely with the Service Manager to keep service-needed vehicles on track. Additionally, they are responsible for quality assurance of all vehicle readiness.

What You'll Do:

• Throughput and Order Readiness
• Own daily vehicle throughput and ensure a consistent number of vehicles are prepared and flipped orderable each day
• Ensure all upcoming deliveries and pickups are QA ready at least one day before the scheduled date
• Identify and remove bottlenecks early to protect order readiness and outbound SLAs
• Coordinate closely with the Service Manager to keep service needed vehicles aligned with target dates

• Quality and Listing Standards
• Own all vehicle readiness QA, including cleanliness, condition checks, and listing accuracy
• Ensure photo quality meets internal standards and all photos are captured, uploaded, and approved on time
• Maintain consistent standards across all operations specialists

• Labor and Vendor Management
• Lead and coach all operations specialists and coordinators, including regular one on ones, performance management, time and attendance, and staffing adjustments based on demand
• Manage third party cleaning and shuttling partners, holding them accountable to SLA performance, quality, and spend targets
• Control third party spend and report on variance against budget
• Maintain appropriate staffing levels while staying within labor budget guidelines

• Inventory and Auditing
• Conduct daily fleet scans and reconciliation
• Complete quarterly inventory audits
• Maintain vehicle key control systems and regular auditing procedures

• Cross Functional Communication
• Communicate vehicle readiness and risk with the Member Experience Manager consistently
• Partner with the Service Manager to ensure parts and service required vehicles remain on track

• Operational Standards
• Ensure vehicle returns are processed within 30 minutes of arrival
• Oversee and audit team timekeeping practices to ensure compliance and accuracy
• Uphold Flexcar attendance expectations in compliance with applicable state and local laws

How Success Will Be Measured:

• Customer Experience Score
• Inventory Availability Score
• Unavailability Score
• Fleet Utilization Score

What Drives Success for This Role:

• 3-5 years of operations management background, preferably in vehicle operations/service.
• Bachelor's degree in Operations Management or similar fields preferred but not required.
• Understanding of 6S and Gemba methodology.
• Strong organizational skills and the ability to review raw data for trends.
• Ability to support business operations across varying schedules, including occasional evenings, weekends, or holidays, as required by operational needs
• Willingness to work outdoors (weather and other conditions vary)
• Physical Requirements (CA FEHA-Compliant): This role may require travel between sites, standing or walking for extended periods during site visits, and occasional lifting of up to 25 lbs. Reasonable accommodations will be provided in accordance with state and federal law.

What Tops Off the Tank:

• Rest & Relaxation: Flexible PTO policy. Sick time is provided in accordance with California state law.
• Future Savings: Benefit from a 401(k) plan with company match from day one.
• Benefits: Excellent, low-cost healthcare coverage including medical, dental, vision, and eligibility day one.
• Drive a Flexcar! Discounted employee rate on Flexcar products and no annual membership fee.
• Weekly Pay
• And other amazing perks!

* Actual compensation will vary depending on geographic location, job-related knowledge, skills, experience, and market conditions. Disclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer. Nothing in this job description alters the at-will nature of employment with Flexcar.

Flexcar is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Flexcar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.