Customer Support Lead

Virtual Vocations Inc

Leading the customer support team, the full-time Customer Support Lead will manage operations, enhance service quality, and drive technical problem-solving in a fully remote environment. Key responsibilities Manage and develop the customer support team, focusing on performance, coaching, and hiring Oversee day-to-day support operations across AI and human channels, ensuring timely resolution of user issues Identify opportunities for improving user experience through scalable support processes and cross-functional collaboration Required qualifications Experience leading and managing customer support or service teams Strong technical troubleshooting skills, including knowledge of blockchain and wallet transactions Hands-on experience with AI-powered customer support operations and measurable outcomes Experience in designing or improving support operations and workflows Familiarity with support platforms and CRM systems

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Vacancy posted 18 hours ago

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