Process Coordinator

Process Coordinator - Litigation At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good. A great opportunity exists for a detail-oriented, confident and highly organized professional to join Capital One’s Subpoena Fulfillment and Intake team. This team based in the Capital One Legal department is a dynamic group of legal professionals who receive, review, research, and fulfill on third-party subpoenas issued to Capital One. This role will involve reviewing legal requests (e.g. subpoenas) received from external requestors including state agencies, private attorneys, and law enforcement. Also part of the core job function is customer account research, document collection, and coordination with internal business groups. The Principal Coordinator must be able to manage multiple responsibilities, demonstrate strong judgment, and meet time-bound deadlines. In order to achieve meaningful, collaborative time in the office, working onsite at the West Creek campus (Richmond VA) three days a week is expected. Primary Responsibilities Receive and review legal requests from government agencies, law enforcement, and private attorney firms seeking customer account information Communicate with requesting parties/agencies to resolve ambiguous requests. Interact with business lines to research account systems of record Ensure completeness, quality, and accuracy consistent with legal requests. Notate relevant request and response information in system of record Manage workload in an efficient manner to insure responsibilities are completed timely and within stated team benchmarks Identify issues within scope and elevate to management in a timely manner Actively support and comply with team and department objectives Assist with team administrative functions, reporting, and special projects (as needed) Basic Qualifications High School Diploma, GED or equivalent certification At least 1 year of experience in Google Workspace or at least 1 year of experience with Microsoft Excel Preferred Qualifications Bachelor’s degree or military experience 1+ years of experience in a law firm OR legal department 1+ years of experience in financial services industry Strong written and verbal communication skills Excellent organizational skills and time management At this time, Capital One will not sponsor a new applicant for employment authorization for this position. This role is hybrid, meaning associates will spend 3 days a week in person at one of the offices listed on this job posting. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Richmond, VA: $56,800 - $64,800 for Process Coordinator II Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23‑A of the New York Correction Law; SanFrancisco, California Police Code Article 49, Sections 4901‑4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at View phone number on click.appcast.io or via email at View email address on click.appcast.io. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to View email address on click.appcast.io Capital One does not provide, endorse nor guarantee and is not liable for third‑party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). #J-18808-Ljbffr