Inside Sales Representative

About Olympic Steel Since 1954, Olympic Steel has been focused on safe, profitable, and sustainable growth through the direct sale of a wide range of processed metal products and several metal-intensive branded products. Guided by our Core Values, we put safety first - always, and we believe in cultivating an inclusive workplace where employee belonging, and empowerment are foundational to everything we do. Olympic Steel offers employees the best of both worlds: the culture and community of a closely connected team with the resources, opportunity and stability of a large, growing organization. Job Description The Inside Sales Representative is responsible for maintaining, growing and servicing existing and new accounts, proactively identifying sales opportunities for Outside Sales Representatives, creating opportunities to up-sell and cross-sell existing accounts, reactivating inactive accounts and identifying new account opportunities. Additionally, the Inside Sales Rep will partner closely with Outside Sales to establish strong, long-term relationships with customers, ensure high quality customer service to all external customers, execute on-time delivery according to customer expectations, inform customers of delivery set-backs and changes in order status while managing the order entry process, troubleshoot problems and rectify complaints and claims. Other responsibilities include developing individual quotes and contract pricing, expediting orders with short lead times or unusual requirements, ensuring correct inventory is in stock to support general sales, proactively identifying customer needs and advising customers of potential issues, and partnering with Outside Sales to develop marketing plans and strategies. Qualifications Associate or Bachelor's degree in a related field 2+ years of experience in an Inside Sales role within the steel/metals industry Strong customer service and sales aptitude. Desire to build client relationships and increase sales knowledge/experience. Demonstrated ability to work in a team environment while managing individual goals and objectives partnered with the ability to work effectively in a diverse community required. High energy and drive, strong business and data analysis skills, excellent prioritization, organizational and time management skills. Outstanding oral and written communication skills. Working knowledge with Microsoft Suite, most notably Excel and Office. Why Work for Olympic Steel Olympic Steel offers comprehensive benefits, including medical, dental, and vision benefits; paid holidays and vacation; a 401(k) match; tuition reimbursement; and various opportunities to earn cash bonuses. And, we offer more than a competitive total compensation package. We provide our employees the ability to build a meaningful life-long career. When you work at Olympic Steel, you can make a significant impact - at our company, in the local community and in the world. See for yourself at IamOlympicSteel.com. Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Olympic Steel