Customer Service Advisor

Customer Service Representative Kansas City, MO | Full-Time | Onsite | $20$22/hour Turn Great Customer Service Into a Career You Can Get Excited About We're partnering with a leading national retailer in the music industry that is expanding its Kansas City customer support team and hiring multiple full-time Customer Service Representatives. This is a great opportunity for someone who enjoys helping people, communicates well, and wants to join an established organization with extensive training and opportunities to develop professionally. Previous contact center experience is not required. Strong candidates may come from customer service, retail, hospitality, restaurants, sales, or other customer-facing environments. And while an interest in music is a plus, you do not need to be a musician or gear expert to be successful. What You'll Do As a Customer Service Representative, you'll be one of the first points of contact for customers and play an important role in creating a positive experience. You'll: Support customers through phone, email, and chat Listen to customer needs, answer questions, and resolve concerns Take ownership of customer issues and work toward effective first-contact resolutions Help customers navigate products, orders, musical instruments, gear, and accessories Recommend additional products when they genuinely fit a customer's needs Process customer transactions accurately and efficiently Maintain accurate notes and customer information within systems such as Salesforce Learn about products, promotions, and industry trends through ongoing training Collaborate with teammates to continually improve the customer experience What We're Looking For We're looking for people who are dependable, personable, and genuinely enjoy working with customers. Ideally, you'll bring: Experience in customer service, retail, hospitality, restaurants, sales, or another customer-facing environment Strong verbal and written communication skills Confidence communicating with customers over the phone A customer-first approach and ability to build rapport quickly Ability to navigate challenging customer situations professionally Reliability and a strong work ethic Comfort learning new technology, systems, and processes Ability to work effectively in a fast-paced environment An interest in music and musical products Experience in a contact center, music retail, audio production, music technology, or sales environment is helpful, but not required. Training & Development You'll receive extensive training designed to help you succeed. Initial training includes approximately 68 weeks of development covering products, systems and processes, customer interactions, and role-specific expectations. You don't need to walk in knowing everything we're looking for people with the communication skills, reliability, and willingness to learn. Schedule This position is 100% onsite in Kansas City, Missouri. Initial training is expected to take place MondayFriday, approximately 8:00 AM5:00 PM Central. Following training, assigned schedules may include: Weekday hours approximately 11:00 AM8:00 PM Saturday availability, including potential 7:00 AM4:00 PM hours Candidates should be comfortable with the required schedule before applying. Compensation & Employment $20$22/hour Full-time Direct-hire opportunity Onsite in Kansas City, MO Why Consider This Opportunity? You'll have the opportunity to join an established national organization while working in an environment centered around music, customers, and products people are genuinely passionate about. If you're a strong communicator who enjoys helping people and you're looking for an opportunity to develop your career in a unique industry, we'd like to hear from you. Apply today to be considered for the upcoming hiring class.