Phlebotomy Supervisor

Phlebotomy Supervisor - Schaumburg, IL, Monday to Friday, varies from 7:00 AM to 5:00 PM Pay range: $59,000 - $79,000 per year. Salary offers are based on relevant skills, training, experience, education and certifications, with possible annual performance bonus compensation. Benefits Information Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours Best-in-class well-being programs Annual, no-cost health assessment program Blueprint for Wellness healthyMINDS mental health program Vacation and Health/Flex Time 6 Holidays plus 1 MyDay off FinFit financial coaching and services 401(k) pre‑tax and/or Roth IRA with company match up to 5% after 12 months of service Employee stock purchase plan Life and disability insurance, plus buy‑up option Flexible Spending Accounts Annual incentive plans Matching gifts program Education assistance through MyQuest for Education Career advancement opportunities and so much more! Responsibilities Responsible for daily operations of all assigned facilities, PSCs, mobile, and in‑office phlebotomy. Implements SOPs for phlebotomy services in accordance with Quest Diagnostics guidelines. Ensures all Federal, State & local licensure requirements are met, working with the QA and Medical Director offices. Ensures all Laboratory testing QA/QC documentation is complete and reviewed. Oversees safety, maintenance, and cleanliness of facilities. Performs site visits and QA audits at all assigned PSCs/IOPs and mobile phlebotomy sites. Relocates, opens, or closes PSCs, IOPs, and RRLs. Oversees inventory process for supervised facilities. Participates in interview, selection, and hiring of new employees. Responsible for training, coaching, supervision and development of staff. Monitors performance of employees; provides corrective action and counseling as required. Performs mid‑year and annual performance appraisals. Holds regular meetings to disseminate information to staff. Ensures all employees meet driving requirements for company business. Tracks and enters time and attendance of employees. Prepares schedules with minimal overtime to maintain coverage for all facilities. Prepares month‑end reports. May train and onboard new clients. Investigates, resolves, and responds to customer complaints appropriately and effectively. Ensures Quest improvement and/or standardization initiatives are implemented. Assists in preparation of annual budget and maintains budget control. Participates in cost containment, overtime management, and standardization initiatives. Participates on process improvement teams or other initiatives. Organizes and leads projects within the workgroup and cross‑functional groups. May present in groups. Demonstrates and lives the Values of Quest Diagnostics. Performs other duties as assigned within scope of the position. Qualifications Required Work Experience Minimum two years of supervisory or demonstrated leadership experience. Minimum five years of experience in phlebotomy, laboratory, or other healthcare environments. Preferred Work Experience Customer service experience in a retail or service environment. Physical And Mental Requirements Extensive use of phone and PC. Prolonged standing/sitting. Fine dexterity with hands and steadiness. Able to lift up to 25 lb; may occasionally need to lift 40 lb; carrying up to 15 lb for several minutes. Speaking. Vision requiring constant mental visual attention to details. Walking. Balancing. Bending/Kneeling. Pushing/Pulling. Reaching/Twisting. Knowledge Ability to effectively communicate in English. Skills Flexible and available based on staffing requirements; weekends, holidays, on‑call, and overtime. Valid driver’s license and clean driving record. Good organization, communication, and interpersonal skills; able to manage concerns of patients and employees professionally. Capable of handling multiple priorities in a high‑volume setting. Proficient PC skills including MS Office applications. Ability to make decisions based on established procedures and exercise sound judgment. Ability to manage individuals in multiple geographies/locations. Position requires travel. Education Bachelor’s Degree in Business Administration, Healthcare, or related field (Preferred). High School Diploma or Equivalent (Required). Languages English (Required). Licenses and Certifications Phlebotomy certification (required in certain states, e.g., California, Nevada, Washington, Louisiana) (Preferred). Work Requirements Travel required. About The Team Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual to whom an agency has sent an unsolicited resume. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status. #J-18808-Ljbffr Quest Diagnostics