Account Manager

Job Description

Since 1964, Balta has worked with businesses, designers, decorators, and creatives who want to turn houses into homes. We bring trend-forward rug designs into the market at affordable prices.

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Headquartered in Atlanta, GA, Balta Rugs is a key player in the rug business. Part of global leader Balta Group, with customers in retail, home decor, and do-it-yourself stores all over the world.

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The Job

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The Account Manager, Ecom role is a full-time, remote position responsible for supporting the growth, execution, and operational excellence of Balta Rugs' eCommerce business. Working closely with Sales, Marketing, Merchandising, and Operations teams, this role serves as a key partner in managing retailer accounts, coordinating promotional and advertising initiatives, maintaining product and catalog accuracy, monitoring pricing compliance, and ensuring seamless execution across digital channels.

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The ideal candidate is highly organized, detail-oriented, and comfortable managing multiple priorities in a fast-paced environment. Through proactive communication, disciplined project management, and strong cross-functional collaboration, the Account Manager helps drive account performance, enhance customer satisfaction, and support the successful execution of strategic eCommerce initiatives.

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Key Responsibilities

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Account Support

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• Support Sales through meeting preparation, retailer communications, project tracking, and follow-up activities.
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• Maintain organized tracking of deliverables, deadlines, and action items across key retail partners.
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• Coordinate with internal stakeholders to ensure timely execution of customer requests and business priorities.
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Advertising & Retail Media Coordination

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• Support weekly advertising reviews, budget pacing, and campaign performance tracking.
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• Maintain advertising calendars and ensure campaigns align with inventory availability and merchandising priorities.
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• Prepare and submit advertising inputs, creative assets, and SKU lists as needed.
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Assortment & Catalog Management

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• Maintain item setup accuracy, including pricing, product attributes, imagery, and content.
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• Monitor assortment health and merchandising execution across retailer websites.
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• Ensure active SKUs are properly represented and supported with accurate product information.
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• Assist with new product launches, assortment updates, and exclusivity reviews.
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Sample Coordination & Approvals

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• Manage sample requests, approvals, and tracking.
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• Track sample status and follow up with buyers and internal teams as needed.
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Pricing & Compliance Monitoring

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• Conduct routine pricing audits and identify violations or inconsistencies across retail channels.
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• Escalate pricing concerns and recommendations to Sales leadership.
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• Support promotional pricing setup, validation, and execution.
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Promotions & Event Management

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• Coordinate monthly promotions, coupon events, seasonal programs, and retailer-specific campaigns.
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• Ensure promotional submissions are accurate, complete, and delivered within required timelines.
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• Track promotional performance and provide post-event reporting and insights.
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Qualifications

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• 1-3 years experience in B2B sales, account management, or customer success, preferably in home décor or related industries.
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• Proficiency in communication, negotiation, and conflict resolution to handle inquiries, resolve issues, and support long-term partnerships.
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• Organizational and time-management abilities to manage multiple accounts, track follow-ups, and meet deadlines in a remote environment.
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• Proficiency in Microsoft Office or similar productivity software.
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• Retailer / vendor portal experience is a plus!
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• Ability to analyze sales data, prepare account reports, and use insights to identify growth opportunities.
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• Self-motivated, adaptable, and able to work independently while collaborating effectively with cross-functional teams.
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• Bachelor’s degree in Business, Marketing, or a related field, or equivalent professional experience.
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Benefits

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• Competitive salary
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• Remote with occasional travel
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• Health Benefits
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• Employee Discount
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• 401(k)
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• Dental insurance
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• Health insurance
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• Paid time off
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