Account Manager, Payer Partnerships

Job Description

About Psych Hub

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Psych Hub is a behavioral health education company. We build the training, certification, and patient engagement content that helps clinicians deliver care that actually works, and helps members understand and stay engaged in their own treatment.

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Our training library teaches providers to deliver evidence-based interventions with fidelity. Our Clinical Care Pathway (CCP) certifications verify that a clinician is genuinely equipped to treat a specific condition using a specific evidence-based approach. Our patient engagement videos meet members in plain language at the moments that matter most.

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For a health plan, the result is a behavioral health network that is measurably more capable: better symptom reduction for members, less trial and error, and lower total cost of care.

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Psych Hub was co-founded by Marjorie Morrison, a licensed clinician who spent years in practice before deciding the training gap was the problem worth solving, and Patrick J. Kennedy, former U.S. Congressman and lead author of the Mental Health Parity and Addiction Equity Act. Today we hold master services agreements with most of the national health plans and behavioral health organizations in the country, and those agreements are live and generating revenue.

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About the role

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This is a relationship job, not a cold-calling job.

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We are already inside the largest payers in the country. What we have not yet done is systematically map those organizations to find the next program, the next line of business, the next team with a problem our content solves. That is the first half of this role.

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The second half is opening the regional market. Local Blues plans, Medicaid managed care organizations, and provider-sponsored health plans have the same behavioral health network quality problem the nationals do, often more acutely, and almost no one is calling on them with a serious answer. We intend to be first.

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You will not be handed a list and told to dial. You will be handed live accounts, a founding team with deep relationships across the payer and behavioral health world, a board and investor base who open doors, and a clinical co-founder who will sit in the room with you when the conversation gets technical. Your job is to turn that access into growth.

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Some of that growth comes one program at a time. Some of it comes from a single conversation that restructures how an entire health plan works with us. You will run both.

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What you will doGrow the accounts we already have

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• Map our existing national payer accounts. Learn who owns behavioral health, quality and Stars, clinical operations, network strategy, and member experience, and where each of them has a problem we can solve.
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• Find and develop expansion opportunities across new lines of business, new populations, new geographies, and new programs inside accounts where we already deliver.
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• Build durable relationships with day-to-day contacts and their leadership, so that we are the call they make when behavioral health quality comes up.
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• Develop and run enterprise-wide agreements: the conversation that moves a plan from buying our content program by program to a single relationship across the whole organization. You will lead these with a founder or the SVP of Strategic Partnerships alongside you.
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• Partner with our clinical, product and customer success teams to make sure current programs perform. Renewals and expansions are earned in delivery, not in meetings.
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Open the regional plan market

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• Build the target list of regional and local plans: independent Blues, Medicaid managed care organizations, provider-sponsored plans, and regional commercial carriers.
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• Run the full cycle on those accounts, from first conversation through signed contract, with active support from the SVP of Strategic Partnerships and our founders.
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• Learn what these buyers actually need, which is not always what the nationals need, and bring that back to our product and clinical teams.
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Be the connective tissue

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• Keep an accurate, honest pipeline. When cycles run six to twelve months, a clean forecast is worth more than an optimistic one.
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• Represent Psych Hub at industry conferences and payer events.
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• Feed what you hear in the market back into how we position, price, and build.
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What success looks like

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In your first 90 days. You understand our products well enough to explain the clinical logic behind them, not just the features. You have met the key contacts at our largest accounts. You have a first-draft account map for at least three national payers and a prioritized target list of regional plans.

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At six months. You have qualified expansion opportunities open at multiple national accounts and active conversations underway with a first cohort of regional plans. Your pipeline is real and your forecast is trusted.

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At twelve months. You have carried and delivered against a revenue number built from expansion inside existing accounts and new regional plan contracts. You have opened new business units or lines of business at accounts we already serve. You have signed our first regional plans and built a repeatable motion for the next ten. And you have at least one enterprise-wide agreement in serious negotiation.

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What we are looking forWhat you need

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• Four to six years in sales, account management, partnerships, or client success, with at least some of it selling to or working directly with health plans.
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• A working understanding of how payers are organized and how they buy: the difference between commercial, Medicare Advantage, and Medicaid lines of business, why quality and Stars matter, and how long a real procurement takes.
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• Evidence that you build relationships people value. We will ask for specifics.
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• Comfort with a long sales cycle, and the patience and discipline it demands. Ours run six to nine months inside existing accounts and longer with new plans.
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• Some experience negotiating commercial terms. You will not be doing it alone, but you should have been in the room before.
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• Clear, credible writing and speaking. You will be in front of senior people early.
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• Willingness to travel roughly 25 percent.
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What would help

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• Behavioral health or mental health experience, professional or personal. You do not need to be a clinician, but you do need to care.
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• Experience selling clinical content, provider education, digital health, or quality improvement solutions.
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• Experience opening a new market segment or building a sales motion from scratch.
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• Familiarity with HEDIS, Stars, NCQA, network adequacy, or value-based care contracting.
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You do not need a clinical license, a graduate degree, or a track record of closing eight-figure deals. If you have spent a few years in and around payers, you are good with people, and you want to spend your career on something that matters, we want to talk to you.

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Why this role is worth your next few years

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Most account management jobs hand you a book of business and ask you to keep it warm. This one gives you real accounts, real access, and real room to build. You will work directly with a clinical co-founder who wants you in the room rather than on the sidelines.

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You will also get something people at this stage of their career almost never get: ownership of the conversations that can multiply an account several times over, with the founders who built the company sitting beside you rather than taking the meeting away from you. And the regional plan market is genuinely open. Whoever gets there first will define it.

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Compensation and benefits

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• Base salary of $95,000 to $105,000, depending on experience.
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• On-target earnings of $135,000 to $145,000, with variable compensation tied to expansion revenue inside existing accounts and to new regional plan contracts.
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• Medical, dental, and vision coverage, retirement plan, and paid time off.
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Equal opportunity

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Psych Hub is an equal opportunity employer. We are committed to building a team that reflects the diversity of the people our work ultimately serves. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, pregnancy, genetic information, or any other characteristic protected by law. If you need a reasonable accommodation at any point in our process, tell us and we will make it work.