Front Desk Receptionist/Hospitality Coordinator

Job Description

Job Description

Description:

About Us:
Founded in 1965, Messerli Kramer is a respected law firm with offices in Minneapolis, St. Paul, St. Michael and Plymouth, Minnesota. We pride ourselves on our client-focused approach, delivering practical legal solutions with exceptional service. Our professionals are dedicated to helping clients navigate complex legal challenges in both business and personal matters.

We are currently seeking a Front Desk Receptionist/Hospitality Coordinator to join our dowtown Minneapolis office. This role is an excellent opportunity for a motivated and detail-oriented individual looking to contribute to a dynamic professional legal environment.

Position Overview: As the first point of contact for clients and visitors, the Front Desk Receptionist/Hospitality Coordinator represents the face of Messerli Kramer’s downtown Minneapolis office. This role is responsible for creating a professional, welcoming to our clients and guests, stay organized while providing high-quality administrative and hospitality support to ensure smooth day-to-day operations.

Key Responsibilities:

•Switchboard: support the front desk and answer multi-line switchboard; screen and route calls and provide information professionally and efficiently.

•Guest services: greet and assist clients, guests, and staff with professionalism and courtesy.

•Deliveries: track and manage all incoming deliveries and maintain the package log. Notify parties of any deliveries.

•Mail: Sort and open daily mail for staff.

•Messenger Services: coordinate messenger services for the firm.

•Office supplies: monitor office and coffee/beverage inventory levels and process orders as needed.

•Parking validations: manage parking validation log and ensure timely entries.

•Daily Communications: email a daily communication regarding support staff schedules. Maintain awareness of staff whereabouts and movement throughout the office.

•Greeting and directing clients: Oversee visitor access and uphold office security protocols.

•Scheduling: Assist with scheduling, coordinating conference rooms, catering needs, event logistics and set up and any décor as requested for events and meetings.

•Catering and hospitality needs: Manage coordinating food and beverage needs or event services for special events and meetings. Including ordering, delivery and food and beverage set up/cleanup.

•Manage and schedule any meetings utilizing our online resource scheduler calendar system.

•Housekeeping: Maintain and ensure daily cleanliness of reception area, conference rooms, coffee/beverage stations, and guest spaces; load/unload dishwasher as needed.

•Maintenance requests: Submit and follow up on building maintenance requests.

•Administrative assistance: provide backup support to the mailroom and Legal support staff with tasks such as scanning, transcription, copying, conflict checks, attorney time entry and document management.

•Support for other departments: provide support to departments with misc. administrative projects and initiatives as assigned.

Qualifications:

•High school diploma or equivalent required.

•Minimum of 2 years of administrative or receptionist experience, ideally in a legal or professional services setting.

•Proficient in Microsoft Outlook; familiarity with scheduling tools a plus.

•Familiar with RingCentral phone system

•Outstanding interpersonal and client service skills.

•Excellent verbal and written communication skills.

•Friendly, professional, and approachable demeanor.

•Highly reliable, organized, and detail-oriented.

•Ability to be a team player, help where needed and multitask

•Professional demeanor and remain calm under pressure.

•Strong problem-solving skills and a proactive mindset.

Physical Requirements:

Frequent sitting.Occasional lifting (up to 20 lbs.). Occasional bending and stooping.

Salary Requirements: $20-24/hour based on level of experience. Discretionary annual bonus based on performance.

What We Offer:

• Monthly parking reimbursement up to $175/month or fully paid metro card.
• Comprehensive medical, dental, and vision insurance for employees and their families.
• Employer contribution to Health Savings Account (If enrolled in HDHP medical plan).
• 401(k) plan with employer Safe Harbor contribution of 4% after one year of service.
• Paid time off.
• Business casual dress code.
• 37.5-hour work week with a one-hour lunch break.
• Employee recognition program

Join a team that values professionalism, teamwork, and excellence. Apply today to become part of Messerli Kramer team.

Equal Opportunity Employer :

Messerli Kramer is an equal opportunity employer committed to a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability status, protected veteran status, national origin, or any other characteristic protected by law.