Representative, Provider Servicing & Collections

Job Description

Job Description

Libra Solutions helps simplify and ease the burden of legal processes for plaintiffs, heirs, and the attorneys and doctors who serve them. By combining financial strength with technology-driven innovation, we simplify difficult legal processes, reduce delays, and help people access both money and the care they need, when they need it most. Our companies are leaders in their industries! MoveDocs streamlines the coordination of medical, financial, and professional services for personal injury cases—improving efficiency for attorneys, care providers, and their clients. Oasis Financial is the largest and most recognized plaintiff funding brand in the nation, having helped 400,000+ plaintiffs access more than $2 billion in funding while their personal injury cases progress. And through Probate Advance, we enable heirs to access their inheritance without waiting through the lengthy probate process.

Together, under the Libra Solutions banner, we support a nationwide network of more than 45,000 attorneys and 10,000 healthcare providers – creating a powerful platform to deliver faster, more seamless outcomes for our customers.

MoveDocs is seeking a highly motivated Representative, Provider Servicing to join our growing team. This position serves as a primary point of contact for healthcare providers, ensuring timely communication, issue resolution, account reconciliation, and outstanding customer service. The Representative is responsible for managing a portfolio of provider accounts while collaborating with internal departments to improve operational efficiency and strengthen provider relationships.

The ideal candidate possesses strong negotiation and collection skills , exceptional verbal and written communication abilities , and thrives as a collaborative team player . This individual is proactive, organized, and capable of balancing multiple priorities in a fast-paced environment while consistently delivering a high-quality customer experience.

This is an in-office position based out of our Las Vegas, NV office.

Responsibilities:

• Serve as the primary point of contact for assigned healthcare provider accounts through phone and email communication.
• Build and maintain strong relationships with medical providers by delivering exceptional customer service and timely follow-up.
• Utilize effective negotiation and collection techniques to resolve outstanding balances, payment discrepancies, and account issues while maintaining positive provider relationships.
• Reconcile provider accounts, research discrepancies, and coordinate resolution with internal departments and external partners.
• Manage outstanding medical records, billing requests, and payment activity to ensure timely processing and account accuracy.
• Partner closely with Business Development, Operations, and Leadership teams to resolve complex provider concerns and improve service delivery.
• Maintain accurate documentation and account notes within company systems.
• Monitor assigned workload and consistently meet productivity, quality, and service level expectations.
• Identify process improvement opportunities and assist with developing best practices to improve provider servicing operations.
• Support team initiatives by sharing knowledge, assisting coworkers, and contributing to a positive, collaborative work environment.
• Perform additional duties and special projects as assigned.

Requirements

• High School diploma or GED required.
• 2+ years of experience in customer service, account management, collections, healthcare administration, legal services, or a contact center environment.
• Experience working with medical providers, medical billing, personal injury, healthcare, legal, insurance, or financial services is preferred.
• Demonstrated negotiation and collection skills with the ability to resolve issues professionally while preserving strong customer relationships.
• Excellent verbal and written communication skills with the ability to communicate effectively with healthcare providers, attorneys, and internal stakeholders.
• Strong interpersonal skills with a proven ability to work effectively as a team player across multiple departments.
• Ability to manage multiple priorities while maintaining accuracy and meeting deadlines.
• Strong analytical and problem-solving abilities with excellent attention to detail.
• Ability to adapt quickly in a fast-paced, evolving environment.
• Proficiency with Microsoft Office, including Excel, Word, and Outlook.
• Experience with CRM systems and account management software is preferred.
• Must be able to work in-office at our Las Vegas, NV location, Mon - Fri.

Benefits

We believe taking great care of our customers starts with taking great care of our people. That’s why we offer competitive compensation and a comprehensive benefits package, including a choice of multiple medical plans, dental, vision, and life insurance, a 401(k) with generous company match, flexible spending accounts for medical and dependent expenses, and time off to recharge.