Director of Operations

Job Description

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• Position - Director of Operations
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• Company - BTS Hospitality (Behind The Scenes, Inc.)
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• Location - San Diego, CA (on-site, with potential travel to event locations)
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• Employment - Type Full-Time, Salaried (Exempt)
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• Pay Range - $100,000 – $115,000 annually, plus benefits
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• Reports To - Chief Operating Officer
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• Work Schedule - Average 45–50 hours per week; includes days, nights, weekends and holidays as events require
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ABOUT BTS HOSPITALITY

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BTS Hospitality is a large, well-established hospitality, catering, and event company — a progressive and diverse organization that has been serving the corporate, social, and production industries for more than 36 years. Headquartered in San Diego, California, we serve large corporations, private clients, major sports and news broadcast companies, venues, concert tours, PGA golf events, corporate marketing tours, and major sporting events throughout San Diego and across the globe.

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The key to our success is summed up in one word: “Flexibility.” We understand that in today’s world the best-laid plans will change. We pride ourselves on an experienced, well-trained staff capable of managing change while still providing outstanding service — allowing us to accommodate almost any special request our guests may have.

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We are committed to providing a comfortable and enjoyable dining experience to each and every guest. Our menus are specially selected to accommodate the most discriminating palate, and we use only the freshest ingredients in every menu item.

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POSITION SUMMARY

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We are looking for a dynamic and energetic Director of Operations with at least 5 years of experience in the catering and event industry. Reporting directly to the company COO and serving as a member of the BTS Executive Committee, the Director of Operations leads the company’s Staffing, Warehouse, and Logistics functions and is responsible for the successful execution of every event that leaves our doors — from daily drop-offs to large-scale, multi-day productions. The ideal candidate is comfortable establishing and cultivating relationships with new and existing clients and brings real passion to their work.

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KEY RESPONSIBILITIES

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Staffing Management & Scheduling

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• Assist when applicable the Staffing Manager in interviewing, screening, and hiring service employees.

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• Oversee Front of House staff, Event Managers, and Lead Managers in coordination with the Staffing Manager.

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• Ensure staff scheduling and assignments provide appropriate staffing levels for every scheduled event.

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• Oversee warehouse staff scheduling and assignments with the Warehouse Manager.

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• Coordinate on-site culinary staffing needs with the Staffing Manager and Executive Chef.

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General Operations & Warehouse

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• Oversee inventory of dry goods, beverages, linen, décor, and china with the Warehouse Manager and team.

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• Partner with Kitchen and Warehouse staff to ensure efficient, cost-effective ordering of supplies and food items.

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• Work with clients and vendors on event site set-up and related details.

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• Coordinate scheduling of delivery vehicles for daily drops and events with Logistics Manager(s), and ensure regular, scheduled vehicle maintenance.

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• Liaise with the Warehouse Manager, Sales Team, and rental equipment companies so all orders are placed accurately, on time, and properly returned.

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• Manage and supervise all outgoing events and parties; ensure Catering Event Orders are complete and accurate and all paperwork is returned to the BTS office.

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• Ensure all equipment is picked up from clients promptly and properly inventoried at delivery and load-out.

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Off-Site & Large-Scale Event Management

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• Plan and manage logistics for off-site special events, including large-scale events (e.g., Olympics, Rose Bowl, PGA Golf, 3-Day Walk), in coordination with the BTS Major Projects Manager.

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• Oversee all assigned venues, including service employees, menu integrity, timely service, set-up, clean-up, and overall operation of catering areas.

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• Supervise on-site Event Managers and Logistics Managers and monitor the performance of all staff at events.

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• Ensure events and venues are set up, stocked, and serviced to BTS standards, and that deliveries are properly coordinated with jurisdictional authorities.

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Special Projects & Continuous Improvement

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• Create and implement operational systems and procedures for permanent and on-call staff, including workflow efficiencies and staff incentive opportunities.

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• Develop event tracking and costing reports.

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• Lead restructuring and implementation of the employee training and education program with the Staffing Manager.

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• Oversee building maintenance needs and repairs.

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• Support Sales Managers with on-site walk-throughs and client service requirements.

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• Assist the company COO with operations at BTS-owned entities and other special projects as assigned.

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Leadership & Reporting

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• Directly supervise the Logistics Manager, Warehouse Manager, and Assistant Operations Manager.

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• Serve on the BTS Executive Committee, representing the Operations Department at regular meetings.

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• Ensure clear communication between the BTS Management Team and staff; attend management meetings during event periods.

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• Provide the COO with regular updates on operations status, progress, and issues at assigned events and venues.

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QUALIFICATIONS

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• Minimum 5 years of operations or management experience ideally in the catering, hospitality, or event industry.

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• Proven experience leading multiple managers and large front-of-house, warehouse, and logistics teams.

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• Knowledge of and experience in the Southern California market preferred, but not required.

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• Valid driver’s license and ability to travel to event sites as needed.

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• Ability to work a flexible schedule, including nights, weekends, holidays, and extended hours during peak periods.

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SKILLS REQUIRED

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• Strong interpersonal, oral, and written communication skills.

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• Strong working knowledge of catering and event operations functions.

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• Ability to adapt quickly to changing demands — flexibility is essential.

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• Ability to prioritize workflow to produce efficient and accurate results.

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• Self-starter with the ability to take a project from inception to completion.

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COMPENSATION & BENEFITS

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Salary: $100,000 – $115,000 annually, commensurate with experience.

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• Medical: Health benefits package for full-time employees (eligible after 30 days)

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• Dental: Dental benefits available.

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• Retirement: 401(k) plan with pre-tax contributions and discretionary profit-sharing component, including up to a 4% annual matching contribution.

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• Paid Time Off: Two (2) weeks of paid vacation annually, plus paid sick time.

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• Bonus: Discretionary performance bonuses as determined by Senior BTS Management.

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• Additional: Monthly mobile phone allowance, company credit card for authorized expenses, and reimbursement of job-related expenses.

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HOW TO APPLY

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• Interested candidates should submit a resume and cover letter outlining relevant catering and event operations experience to BTS Hospitality. Please include “Director of Operations” in the subject line. Email resume to:
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