Senior Product Manager

Role Description

The Senior Product Manager, Network & Information Services (N&IS), drives the vision, strategy, roadmap, and lifecycle management of Intrado’s Wireline and VoIP emergency communications portfolio. This role is responsible for delivering highly reliable, standards-compliant solutions that support:

• 911 call routing
• Location management
• Emergency call delivery
• Interoperability across carrier, enterprise, and public safety networks

Working within Intrado’s product operating model, you will partner closely with:

• Sales
• Customer Success
• Engineering
• Network Operations
• Product Operations
• Regulatory Affairs
• Telecommunications service providers

Success is measured through:

• Product adoption
• Service reliability
• Operational efficiency
• Regulatory compliance
• Customer satisfaction
• Business growth

The ideal candidate brings experience in telecommunications, emergency communications, or network-based services and has a strong understanding of:

• Wireline
• VoIP
• NG911
• Location information services
• The public safety ecosystem

Qualifications

• 4+ years of product management experience within telecommunications, SaaS, public safety communications, or network services environments
• Experience managing carrier, wireline, VoIP, location services, or mission-critical communications products
• Strong understanding of Wireline 911, VoIP emergency services, ALI databases, location management, call routing, and NG911 architecture preferred
• Familiarity with telecommunications protocols and technologies, including SIP, IP networking, emergency call routing, and carrier interconnects preferred
• Knowledge of FCC regulations, NENA standards, and public safety communications ecosystems strongly preferred
• Demonstrated success leading complex cross-functional initiatives with measurable customer, operational, and business outcomes
• Experience building business cases, product roadmaps, pricing strategies, and go-to-market plans
• Strong analytical, strategic thinking, and stakeholder management skills
• Excellent communication skills with the ability to engage both technical and executive audiences
• Experience mentoring or guiding product team members preferred

Requirements

• Define and execute the product vision, strategy, and roadmap for Intrado's Wireline and VoIP emergency communications solutions
• Manage the product lifecycle for services supporting 911 call delivery, location information management, routing, and NG911 interoperability
• Identify market opportunities and develop business cases that support revenue growth, operational efficiency, and customer value
• Align product investments with customer needs, regulatory requirements, and Intrado’s strategic objectives
• Engage with carriers, VoIP service providers, enterprises, public safety agencies, and industry stakeholders to understand customer requirements and market trends
• Monitor telecommunications, NG911, and emergency communications industry developments, including FCC mandates and NENA standards
• Gather and prioritize customer feedback to guide product enhancements and future investments
• Conduct competitive analysis and assess market opportunities to inform strategic decision-making
• Lead cross-functional teams through discovery, planning, development, launch, and lifecycle management activities
• Define product requirements, user stories, acceptance criteria, and release plans
• Prioritize enhancements and investments based on customer impact, operational benefits, compliance requirements, and business objectives
• Partner with Engineering and Network Operations to ensure scalable, secure, and highly available product delivery
• Ensure products support seamless interoperability across wireline carriers, VoIP providers, NG911 networks, PSAPs, and enterprise environments
• Drive compliance with applicable FCC requirements, NENA standards, NG911 initiatives, and industry regulations
• Partner with technical and regulatory stakeholders to evaluate emerging standards and their impact on the product portfolio
• Support initiatives that improve routing accuracy, location delivery, service resiliency, and emergency communications outcomes
• Establish KPIs that measure adoption, revenue, customer satisfaction, service reliability, operational performance, and compliance
• Analyze business and operational data to drive product decisions and continuous improvement
• Monitor product performance and identify opportunities to improve efficiency, scalability, and customer experience
• Communicate roadmap priorities, product performance, and strategic recommendations to executives and business stakeholders
• Build strong partnerships across Product, Engineering, Operations, Sales, Customer Success, and external service providers
• Serve as a product evangelist and subject matter expert for the Wireline and VoIP portfolio

Benefits

• Comprehensive benefits package including medical, dental, vision, life and disability coverage
• Paid time off
• 401(k) retirement plan
• Paid parental leave
• Access to a robust library of personal and professional training resources
• Employee discounts
• Critical illness and hospital indemnity coverage
• Access to legal support
• Pet insurance
• Identity theft protection
• EAP (Employee Assistance Program) that includes free mental health resources/support

The starting compensation is anticipated between $120,000 and $150,000 and will be commensurate with experience.