Partnerships Operations Lead
Cypress HCM
Job Description
Job Description
Partnerships Operations Lead
Description:
- Services is building a scaled marketplace of high-quality service providers (chefs, massage, photography, and more). We partner with platforms, aggregators, and booking/inventory systems to unlock supply at scale. We’re hiring a Partnerships Operations Lead to own the post-signature engine: you’ll design the strategy, operating model, and programs that turn deal terms into real supply, quality, and revenue outcomes.
- You’ll sit at the intersection of BizDev, Product, and GTM, creating the playbooks, SLAs, incentives, data flows, and experiments that grow partner-sourced supply efficiently while improving conversion and guest experience.
Duties:
- Operationalize partner deals
- Translate commercial terms into launch plans, SLAs, success metrics, and reporting.
- Stand up partner onboarding programs (data mapping, API readiness, catalog standards, compliance, payments, dispute/chargeback flows).
- Grow supply & conversion
- Build scalable programs to drive new activations, listing quality, and bookability (inventory health, pricing/availability hygiene, content QA).
- Design incentive frameworks (bounties, co-op spend, tiering) that improve unit economics and partner performance.
- Own the performance engine
- Define and run partner scorecards; establish QBR/WBR cadence with targets for NAAS, CPA/CAC, fill rate, cancel rate, NPS/claims.
- Build automated pipelines/dashboards with Data/Analytics; instrument experiments (A/B, geo pilots, cohort tests).
- Create repeatable playbooks
- Standardize integration requirements, validation tests, and launch checklists.
- Author SOPs for catalog ingestion, policy compliance, trust & safety escalations, and partner support.
- Drive cross-functional execution
- Prioritize integration and feature requests with Product/Eng based on partner and business opportunities
- Partner with Legal/Policy on data sharing, content/IP, and regulatory needs across regions.
- Continuously optimize economics
- Model lever impacts (channel mix, incentives, take rates) and deliver cost-per-activation and payback improvements at portfolio and partner level.
- What success looks like (Outcomes/KPIs)
- Partner-sourced NAAS: net new active services from integration partners hits plan.
- Unit economics: CPA/CAC down quarter-over-quarter; positive payback within target window.
- Quality & conversion: ensure improved conversion rates and supply quality
- Speed to value: time-to-launch and time-to-first-booking reduced vs. baseline.
Requirements:
- Bachelor’s Degree in Business, Finance, Marketing, or related fields
- 7+ years in Consulting / Partnerships Ops / Marketplace Ops / Supply Ops or Program Management for B2B platforms (e.g., integrations with reservation/booking systems, OTAs, aggregators).
- Proven track record turning partner agreements into scaled programs with measurable supply and revenue impact.
- Comfortable with technical integrations (APIs, webhooks, data schemas); can write precise requirements and run UAT with Eng.
- Strong analytical chops: build business cases, define KPIs, create dashboards, and run experiments. SQL/Sheets advanced proficiency required; familiarity with Tableau a plus.
- Experience designing incentives/tiers, SLAs, and QBR frameworks.
- Excellent cross-functional leadership; crisp written docs and playbooks.
- Background in RevOps, Growth Ops, or Product Ops.
Compensation:
- $118 – 131/hr W—2
Req ID:
- 36561004
Vacancy posted more than 2 months ago
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