Engagement Manager

Job Description

Infosys is seeking a Senior Manager - Client Services, SAP for its Utilities vertical. The person will lead all the client interfaces within the assigned account, working with the Group Managers to build the account plan, and will be responsible for client management based on the account plan. Usually, the Senior Client Partner handles a single account or part of a large account with a P&L of $50M+.
This role requires a candidate with extensive SAP experience, particularly in driving business growth and managing client relationships around SAP-led transformation opportunities. A candidate who has successfully sold SAP solutions within the utilities landscape will be an ideal fit.

Key Responsibilities:
• Client relationship management and business development: manage client relationships, build a portfolio up to $50M+, own the opportunity management cycle: Prospect-Evaluate-Propose-Close, with a strong focus on SAP-led solution pursuits and transformation opportunities
• Client delivery assurance: collaborate with all delivery stakeholders involved to ensure fulfillment of all commitments to the client, including those related to SAP programs and engagements
• Account planning and governance: Create the account plan, including the required relationships, opportunities to be pursued, price decisions, etc., with emphasis on identifying and advancing SAP-driven business opportunities

About Infosys Utilities:
Infosys helps water, gas, and power utilities adopt digital technology to address demand and supply-side dynamics. We empower enterprises with capabilities to improve service delivery, drive innovation, and thrive in the renewable energy landscape. Our digital ecosystem navigates business challenges, opportunities, and risks.


Required Qualifications:
• Bachelor's degree or foreign equivalent required from an accredited institution.
• Will also consider three years of progressive experience in the specialty in lieu of every year of education and 14+ years of experience, with strong sales/relationship management/account management experience
• Experience in the SAP domain is a must-have
• Strong experience in selling SAP solutions and driving SAP-related business development
• Significant business development and project management experience
• Experience managing various utility accounts and SAP solutions sales and implementation
• Track record of interacting and building relationships with C-level client contacts
• Hands-on experience with proposal creation and leading proposal presentations
• Strong leadership, interpersonal, communication, and presentation skills
• Wide variety of IT and business consulting engagement experience
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

Preferred Qualifications :
• MBA degree or foreign equivalent and 12+ years of experience
• Knowledge of utilities industry-specific go-to-market solutions
• Good understanding of utilities industry-specific business issues and drivers
• Global Delivery Model experience
• Experience managing large multi-location consulting engagement teams
• Track record as an Account Manager in a rapidly growing client relationship
• Prior success in selling and positioning SAP solutions for utilities clients will be strongly preferred

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:
• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness, Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.

EEO/About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise and ideas from our innovation ecosystem.

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.