Office Manager

Receptionist/Office Manager

Position Summary

A growing professional services organization is seeking an energetic, organized, and customer-focused Receptionist to serve as the first point of contact for clients, visitors, and employees. This individual will play a critical role in maintaining a welcoming office environment while providing administrative support across multiple departments. The ideal candidate is detail-oriented, highly organized, and enjoys managing a variety of responsibilities in a fast-paced office setting.

Key Responsibilities

Front Desk & Office Management

• Greet, welcome, and direct all visitors and guests
• Manage incoming phone calls and transfer inquiries to the appropriate team members
• Maintain a professional, organized, and welcoming reception area
• Help ensure overall cleanliness and organization of the office environment
• Monitor and replenish office and kitchen supplies as needed
• Coordinate service appointments and maintenance requests for office equipment and supplies.

Mail & Document Administration

• Collect, open, sort, and distribute incoming mail daily
• Distribute electronic mail, emails, and faxes to the appropriate team members
• Organize, store, and maintain office records and hard-copy files
• Assist with document preparation, letter creation, envelope stuffing, and other administrative projects as needed

Financial & Reporting Support

• Process incoming checks, including coding and deposit preparation
• Handle commission check processing and reconciliation
• Prepare and distribute daily reports to designated team members
• Work closely with Accounting and Employee Benefits teams to ensure accurate processing and deposit of commission checks
• Assist with tracking and reconciling payments received

Administrative Support

• Provide administrative assistance to various departments and team members
• Collaborate closely with office leadership and administrative staff to support daily operations
• Complete special projects and additional duties as assigned

Qualifications

• High school diploma or equivalent required
• 1–3 years of administrative, receptionist, or office support experience preferred
• Strong attention to detail and organizational skills
• Positive attitude with a professional and outgoing demeanor
• Excellent verbal and written communication skills
• Proficiency with Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
• Ability to manage multiple priorities and adapt in a fast-paced environment
• Strong customer service and interpersonal skills
• Ability to work independently while collaborating effectively with team members

What Success Looks Like

• Creates a positive first impression for visitors and callers
• Maintains an organized and efficient front office operation
• Demonstrates accuracy when handling financial documents and deposits
• Provides dependable administrative support to multiple teams
• Consistently delivers professional, responsive service to both internal and external stakeholders