Office Manager - Senior Home Care
$63k - $68kVisiting Angels Columbus West
Office Manager – Senior Home Care
Location: Visiting Angels, Columbus, Ohio
Type: Full-Time, In-Person
Compensation: $63,000-$68,000/yr. Plus bonuses, commission, benefits, and PTO
Reports to: Executive Director / Ownership
Position Purpose
The Office Manager oversees daily administrative and operational functions across two office territories and the Residential Assisted Living (RAL) home.
Primary responsibilities:
- Recruiting & Retention
- Scheduling Operations
- On-Call Schedule Management
- Compliance with state and program regulations (SO, VA, etc.)
Secondary responsibilities:
- Marketing support
- Backup for payroll and billing
- Backup support for Client Wellness Manager
Key Responsibilities
1. Agency Operations & Leadership
- Oversee daily operations across both territories and the RAL
- Act as the main point of contact for office-related needs
- Develop and improve policies, procedures, and workflows
- Lead team meetings and set clear expectations and priorities
2. Recruiting, Retention & Team Management
- Recruit, hire, train, and manage staff
- Conduct performance reviews and provide coaching
- Maintain employee records and ensure HR compliance
- Support employee development and retention initiatives
3. Scheduling Operations
- Oversee scheduling to ensure consistent client care
- Reduce open shifts, missed shifts, and last-minute changes
- Improve staffing reliability through proactive planning
4. On-Call & After-Hours Coverage
- Manage on-call schedules (evenings, weekends, holidays)
- Participate in on-call rotation
- Handle urgent client and caregiver issues
- Document and escalate issues as needed
5. Compliance & Reporting
- Ensure compliance with all applicable laws and programs
- Complete and submit weekly and monthly reports
- Maintain audit readiness across offices and RAL
6. Office Administration & Support
- Schedule meetings and manage calendars
- Maintain office organization and supplies
- Provide basic IT and systems support
- Manage vendor relationships and contracts
- Support onboarding (equipment, system access, etc.)
- Coordinate team events and activities
7. Backup Payroll & Billing
- Support payroll processing (time/mileage verification, issue resolution)
- Support billing processes and resolve discrepancies
Key Performance Metrics (KPIs)
Recruiting & Retention
- Applicant-to-hire conversion rate
- Time-to-hire
- 30/60/90-day retention
- Overall caregiver retention
- % of open shifts at start of week
Scheduling & Coverage
- Shift fill rate
- Missed shift rate
- Late start rate
- Continuity of care (caregivers per client)
On-Call Performance
- Response time
- Repeat issues within 30 days
Compliance & Operations
- Audit scores
- Documentation timeliness
- Incident reporting timeliness
- Regulatory readiness
Operational Support
- Continuity of operations (no missed deadlines during absences)
Qualifications
- Associate's degree in Business Management (preferred)
- 1+ year experience in home care (preferred)
- Proficiency in Google Sheets, Gmail, Google Docs, Wellsky, (Clearcare), Podium, and Paycor (Preferred)
- Strong communication and organizational skills
- Reliable transportation
- Ability to meet all compliance and screening requirements
Vacancy posted 5 days ago
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