Accounts Receivable Specialist II - Decatur, GA

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

Work Schedule:

Monday / Friday-work remotely.
Tuesday / Wednesday / Thursday -work onsite in Decatur, GA

Key Responsibilities

Accounts Receivable Management

Analyze and Manage Complex Accounts: Oversee a diverse Accounts Receivable portfolio across multiple Acuity ERPs and sales channels. Leverage work-queue strategies to perform customer outreach, issue delinquent notices, complete reconciliations, process account adjustments, and prepare monthly reporting.
Monitor Aged Receivables: Track trends in unpaid and short-paid balances; collaborate with internal partners and customers to resolve root causes and recommend effective solutions.

Issue Resolution & Process Improvement

Resolve Account Discrepancies: Investigate and resolve issues including pricing discrepancies, deductions, misapplied or unapplied payments, credit memos, and other payment variances to ensure accurate account status.
Evaluate and Optimize Processes: Continuously assess workflows to identify improvement opportunities that enhance operational efficiency, customer experience, and collection effectiveness.
Drive Continuous Improvement: Recommend and lead initiatives that strengthen collections, streamline processes, and improve customer service, with a focus on operational excellence.

Strategic Thinking & Risk Management

Strategize and Risk Manage: Apply strategic judgment to support credit and collections objectives, proactively manage risk, and align actions with organizational priorities and future direction.

Systems & Cross-Functional Collaboration

Support System Enhancements: Participate in system improvement projects to optimize AR processes, including opportunities for automation and workflow streamlining.
Collaborate Across Functions: Partner with cross-functional teams to identify issues, address process gaps, and develop creative, efficient solutions that drive better business outcomes.


Additional Qualifications/Responsibilities

5+ years of experience in Credit & Collections and/or Deductions Management, with a strong track record of improving AR performance.
5+ years of experience leading process improvements and driving positive operational change.
Advanced analytical and problem-solving skills, including the ability to dive deep into data, identify root causes, assess risk, and deliver actionable solutions.
Strong technical proficiency, including Outlook, Excel (pivot tables, lookups, data manipulation), and Power BI or similar analytics tools.
Demonstrated ability to collaborate effectively with cross-functional teams, influence outcomes, and build productive working relationships across the business.
Demonstrated ability to provide excellent customer service, with a strong focus on responsiveness, professionalism, and effective issue resolution.

Preferred Requirements

Bachelor's degree in Accounting, Finance, Business, or a related field.
Experience with Sage, Microsoft Dynamics, and Oracle ERP platforms.
Bilingual (French/English or Spanish/English) communication skills.

Travel Requirements

No expected travel