Bilingual Resident Service Coordinator

Job Description

Job Description

The  Resident Ser vice Coordinator is the management office "Ambassador" to the residents. Bridge Property Management's image is reflected in the attitude, appearance, and image portrayed by the Resident Service Coordinator.

KEY RESPONSIBILITIES

• Perform office administrative functions
• Coordinate resident requests and follow up to ensure timely resolution
• Work with the maintenance team to resolve service requests
• Input information into computer systems accurately and in a timely manner
• Arrange and plan various resident events and community classes
• Assist in planning and executing resident engagement functions
• Follow Bridge policies and procedures and comply with Fair Housing, state, and federal laws
• Follow all safety procedures and notify supervisor of any safety hazards
• Complete special projects and other responsibilities as assigned
• Assist with apartment showings and rentals
• Oversee Renewal workflow

REQUIRED QUALIFICATIONS

• Bilingual English/Spanish
• High school diploma or equivalent
• 6 months of service industry or customer-facing experience
• Excellent customer service skills
• Ability to communicate effectively and develop relationships quickly
• Ability to operate office technology including phones, scanners, copiers, and printers.
• Basic computer and data-entry skills
• Demonstrate strong work ethic with the ability to adapt to change
• Ability to understand and carry out oral and written instructions

PREFERRED QUALIFICATIONS

• Leasing, sales, or closing experience
• Prior experience in a residential or hospitality setting

COMMUNICATION SKILLS

• Professional verbal and written communication skills
• Strong customer service and resident engagement abilities
• Ability to build positive relationships with residents, vendors, and team members
• Ability to communicate clearly and professionally in person, by phone, and through email
• Strong listening, problem-solving, and conflict de-escalation skills
• Ability to explain community policies, procedures, and service processes effectively
• Strong organizational and follow-up communication skills
• Ability to maintain confidentiality and professionalism in sensitive situations

TECHNOLOGY SKILLS

• Basic proficiency with Microsoft Office Suite (Outlook, Word, Excel)
• Ability to learn and operate property management software platforms
• Accurate data entry and record management skills
• Experience using email, calendars, and scheduling systems
• Ability to manage resident requests and service updates through digital work order systems
• Basic social media and online communication familiarity preferred

PHYSICAL/WORK REQUIREMENTS

• Regular office work with occasional outside duties in all weather conditions
• Frequent sitting, standing, and walking within the office and community
• May require weekend or flexible scheduling based on community needs

This job description is intended to describe the general nature and level of work performed by incumbents in this role. It is not intended to be an exhaustive list of duties, responsibilities, or qualifications. Duties may be changed or assigned at any time based on business need. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the role. Employment is subject to all applicable company policies and laws, including Fair Housing, safety, and nondiscrimination requirements.

WHY JOIN BRIDGE PROPERTY MANAGEMENT?

We are dedicated to fostering an inclusive workplace where everyone feels valued. Beyond recruitment, we continuously refine our workplace practices to support our employees’ growth and success. We are also proud to support Environmental, Social, and Governance (ESG) initiatives across all Bridge properties and offices.

WHAT WE OFFER

• Full Insurance benefit suite including Medical Insurance, Dental Insurance, Vision Insurance, Critical Illness Insurance, Accident Insurance, and Short Term Disability.
• Company paid Life Insurance (option to buy additional available) and Long-Term Disability.
• Access to Mental Health & Well-Being service.
• 401K: Bridge Investment Group will match your contributions dollar-for-dollar, up to 6% of your pay. These contributions are fully vested immediately. Eligible employees are automatically enrolled at a 4% contribution rate. *The employee must be at least 21 years of age and have worked for the Company for at least 60 days.
• Paid Time Off: Employee will accrue 5.23 hours of paid time off per pay period for a total of 17 days per year.
• 11 Paid Holidays per year.
• Following six (6) months of employment at the Company, you will be eligible per birth, adoption or placement of a child for four (4) weeks of paid parental leave as the primary caregiver to the child or two weeks of paid parental leave as the secondary caregiver to the child. Following two years of employment at the Company, you will be eligible for twelve weeks of paid parental leave per birth, adoption, or placement of a child if you are the primary caregiver of the child.
• Tuition Reimbursement: Up to $5,000 per year of pre-approved tuition expenses will be reimbursed upon submission of approved documentation. Repayment obligations may apply if employment terminates prior to 24 months.

We at Bridge acknowledge and appreciate the uniqueness of each individual, understanding that our people are the key to our success. We are committed to fostering an inclusive environment where everyone feels respected and valued. Our dedication extends beyond our business goals to making a positive impact in our communities and upholding Sustainability and Responsibility (S&R) principles at our properties and corporate locations. We evaluate all candidates based on merit, without any discrimination based on race, color, religion, sex, age, disability, sexual orientation, national origin, or any other category protected by law. As an equal opportunity employer, we are devoted to creating an inclusive hiring process. We actively work to eliminate barriers and provide reasonable accommodations to qualified individuals with disabilities. Our goal is to provide fair opportunities and access throughout the recruitment, hiring, and employment experience.