Partner Program Manager

Job Description

Job Description

Work Mode: Please Note: This is a remote position available in the state listed on this job. Additionally, employment with BambooHR is contingent on passing both a background and credit check.

AI at BambooHR

At BambooHR, we're all about setting people free to do great work, and we believe AI is a powerful partner in that mission. We're leaning into intelligent tools to streamline our workflows, giving us more time for high-impact innovation. We look for curious, forward-thinking people who are ready to explore how AI can elevate their work and help us reimagine the future of HR.

Essential Job Duties

The Partner Program Manager supports the execution and day-to-day operations of partnership programs that shape the partner experience. This role helps maintain partner-facing tools and documentation, coordinates program updates, tracks performance data, and supports workflows across both technical and business-facing teams. Working closely with senior program leadership and partners across Product, Engineering, Operations, and Sales, this role provides the organization and operational support needed to keep partner programs running smoothly. This position is ideal for someone who is detail-oriented, eager to learn the mechanics of partner ecosystems, and ready to take increasing ownership as they build their program knowledge.

You will:

• Build a strong working knowledge of BambooHR's partnership programs, partner personas, tools, and workflows while supporting day-to-day program administration.
• Maintain accurate partner-facing documentation, internal resources, user guides, and program materials.
• Assist with configuring, testing, and troubleshooting partner-facing tools and platforms, resolving routine issues and escalating more complex concerns appropriately.
• Support the mapping and documentation of partner journeys and internal workflows, helping identify friction points and opportunities to improve the partner experience.
• Coordinate routine updates, meetings, timelines, dependencies, and action items across Product, Engineering, Operations, Sales, and other cross-functional teams.
• Compile, organize, and report on program data and KPIs, including partner adoption, tool utilization, and satisfaction.
• Support recurring reporting processes and help ensure stakeholders have accurate and timely visibility into program performance.
• Draft and distribute internal and partner-facing communications regarding program, tool, and workflow updates under the direction of senior program leadership.
• Communicate progress, risks, blockers, and timeline changes clearly and proactively to relevant stakeholders.
• Identify opportunities to improve documentation, workflows, execution accuracy, and the scalability of day-to-day program operations.

What You Need to Get the Job Done

• 1–3 years of experience in partnerships, program coordination, business operations, sales or revenue operations, customer experience, project coordination, or a related area.
• Strong organizational and prioritization skills, with the ability to manage multiple requests, deadlines, and recurring responsibilities.
• Excellent attention to detail and a commitment to maintaining accurate documentation, reporting, and program information.
• Strong written and verbal communication skills, with the ability to communicate effectively with both technical and business-facing teams.
• Ability to coordinate cross-functional work, track action items and dependencies, and follow projects through to completion.
• Comfort learning and supporting new tools, platforms, workflows, and business processes.
• Analytical and problem-solving skills, with the ability to organize data, identify trends, and recognize potential issues.
• Ability to work effectively in a fast-moving environment while adapting to evolving priorities.
• A collaborative mindset and a strong interest in creating positive experiences for partners and internal stakeholders.
• Sound judgment and the ability to recognize when an issue can be resolved independently or should be escalated.

What Will Make Us REALLY Love You

• Experience supporting partner, channel, alliance, marketplace, or integration programs.
• Experience in partner operations, partner enablement, sales operations, revenue operations, or a similar operational function.
• Familiarity with partner relationship management platforms, CRM systems, project management tools, or other partner-facing technology.
• Experience testing or troubleshooting business tools and documenting technical processes for end users.
• Experience creating user guides, process documentation, workflow maps, or other enablement resources.
• Familiarity with partner-program metrics such as adoption, engagement, tool utilization, satisfaction, or partner-sourced performance.
• Experience building or maintaining recurring reports and dashboards.
• Demonstrated ability to identify workflow friction and recommend practical process improvements.
• Experience coordinating work across Product, Engineering, Operations, and Sales teams.
• Curiosity about partner ecosystems and a desire to grow a career in partnerships or program management.

What You'll Love About Us

• A Great Company Culture that has been recognized by multiple organizations like Inc, and Salt Lake Tribune
• Comprehensive health, life, and disability insurance 
• Generous leave policies that include 4 weeks of vacation, 12 company holidays, parental leave, and volunteer time off so you can enjoy quality of life
• 401k plans with up to 6% company match
• $2000 Paid-Paid Vacation bonus
• EAP through Headspace
• Check out all our benefits that benefit you

About Us

At BambooHR, we're building something different: we're building a people intelligence platform that transforms HR and sets people free to do great work! We're a proven market leader driving innovation while building lasting success through thoughtful, sustainable growth. Here, you'll find a place that champions growth: both professional and personal, both individual and collective. 

We invest in potential, giving you the space to stretch your capabilities and turn good ideas into reality while providing the safety net of a supportive, values-driven culture. Our approach combines meaningful work with meaningful lives, offering competitive benefits, professional development, and the flexibility to thrive both in and outside the office. 

What sets us apart isn't just what we do, but how we do it: with openness, integrity, and a shared commitment to doing the right thing. Join us in creating HR software that makes work better for everyone, while we make work better for you.

BambooHR is committed to the full inclusion of all qualified individuals and will ensure that persons with disabilities are provided reasonable accommodations throughout the hiring process.  If you would like to request accommodations, please let your recruiter know.

BambooHR is An Equal Opportunity Employer--M/F/D/V
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