Platform Support Systems Administrator

Candidate Requirements:Excellent analytical and problem-solving skillsExcellent interpersonal and professional communication skillsStrong time management and organizational skillsAbility to understand and articulate technical concepts and derive solutionsAbility to maintain a high-level of confidentialityWorks independently and as a team member in a high performance 24/7 availability environmentCan perform SQL query expressions to diagnose or resolve routine issuesExperience with Windows Server, SQL Server, Active Directory, VMWare and Citrix/RDP client preferredProficiency in server, storage and virtualization standards, techniques and toolsCapable of utilizing command-line tools to troubleshoot network connectivity and performance issuesAbility to quickly gain functional knowledge in proprietary software(s) and apply that knowledge to tasks and troubleshootingExperience with authentication and security best practices to ensure least privilege rightsKnowledge of SaaS models and large-scale, distributed web architectures utilizing SaaS technologies is a plusExperience with API configuration and troubleshooting is a plusBachelor’s Degree in Information Technology, Information Systems or relevant work experience preferredResponsibilities:Configure, maintain, and support MRI applications in an environment requiring 24/7 uptimeRespond to inbound requests for on-premise and hosted clients within prescribed service levelsMonitor, document, and manage the resolution process in a timely manner, while effectively communicating status with clients to maintain a high rate of client satisfactionTroubleshoot system components using proven techniques for IT data center analysis and evaluationPerform SQL database backups and restores and run variable queriesSet up, troubleshoot, and support advanced software integrations across multiple platformsFollow established change management proceduresCreate, update, audit, and maintain technical, user, and procedural documentation, including Platform Support SOPsPerform auditing tasks as required by the business, including participation in SOC audits and collation of required dataPerform other duties and responsibilities as assignedCultural Fit:Acts with integrity, honesty, tolerance, and inclusionAction-oriented and responsive. Takes initiative and follows through with efficiency. Keeps commitments with enthusiasmConstantly strives to amaze and be the best in everything s/he doesEmbraces change and knows how to celebrate wins and enjoy the journeyBenefitsCareer growth opportunities in a diverse and supportive work environment.Competitive Salary PackagePrime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)Hybrid Working Arrangement (2 days WFH)HMO coverage with free dependent upon hire.Free 24/7 access to our office gyms (Ortigas and Makati)Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)Plus, additional benefits.About UsFrom the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day.At MRI, one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. Because that’s what industry leaders do. Whether you’re joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients.Amazing growth requires amazing employees. Are you up to the challenge?We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply. We’d love to hear from you!MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more.We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself! #J-18808-Ljbffr MRI India