Customer Success Manager
net2phone
Somos net2pohone, proveedor líder en soluciones de CX & IA. Con más de 30 años de experiencia, y respaldados por la red global de IDT, brindamos en México y el mundo soluciones de telecomunicaciones, comunicaciones unificadas, CCaaS, CXaaS e IA para empresas. Nos encontramos en la búsqueda de Customer Success Manager (CSM) para nuestras oficinas en CDMX. El/la Customer Success Manager (CSM) será responsable de garantizar la retención, adopción y satisfacción de una cartera de clientes empresariales y PyME de net2phone en México. La posición requiere un perfil con buen manejo de relación con clientes (client management), capacidad técnica básica para resolver incidencias de primer nivel (troubleshooting básico) y experiencia previa en customer service y/o BPOs. El rol también incluye brindar training y capacitación a los clientes para resolver dudas y guiarlos en el uso de la plataforma, además de visitas periódicas a clientes y trabajo presencial junto al equipo de ventas. Principales responsabilidades: Gestionar la cartera de clientes, asegurando una relación de confianza y una experiencia positiva a lo largo del ciclo de vida del cliente. Impulsar una alta tasa de retención de clientes mediante seguimiento proactivo y monitoreo continuo de la salud de la cuenta. Identificar cuentas en riesgo y diseñar e implementar planes de éxito orientados a reducir el churn. Impulsar la adopción del producto mediante la optimización del proceso de onboarding y acciones continuas de enablement (capacitación y acompañamiento al cliente). Brindar soporte técnico de primer nivel, realizando troubleshooting básico y escalando casos complejos al equipo correspondiente. Colaborar de forma constante con las áreas de Ventas, Producto e Ingeniería para alinear las necesidades de los clientes con los objetivos del negocio. Realizar visitas presenciales a clientes y participar de reuniones periódicas con el equipo comercial. Elaborar reportes de seguimiento y comunicar de forma clara el estado de las cuentas a las áreas involucradas. Brindar training y capacitación a los clientes sobre el uso de la plataforma, resolviendo dudas funcionales y guiándolos en las mejores prácticas de uso. Desarrollar y mantener materiales de apoyo (guías, tutoriales) para facilitar el aprendizaje y uso de la plataforma por parte de los clientes. Requisitos: Experiencia previa en customer service, atención al cliente y/o BPOs. Conocimientos técnicos básicos que le permitan realizar troubleshooting de primer nivel. Excelentes habilidades de customer service y comunicación. Habilidad para capacitar y guiar a clientes en el uso de la plataforma, explicando funcionalidades de forma clara y sencilla. Experiencia en client management / gestión de cuentas. Disponibilidad de movilidad propia y flexibilidad para trabajar en oficina junto al equipo de ventas al menos 2 veces por semana. Disponibilidad para realizar visitas a clientes según necesidad del negocio. Deseable: experiencia gestionando carteras multi-regionales o coordinando con equipos internacionales (Americas / EMEA). #J-18808-Ljbffr net2phone
$110k - $138k
Make Your Mark: The Customer Success Manager (CSM) partners with Lead Account Managers to provide thought leadership and drive customers to integrate strategy, process, and technology to optimize the Office of the CFO. Using one standard success plan, CSMs execute the...SuggestedFull timeTemporary workWork at officeShift work3 days per weekBlackLine
New York, NY16 hours ago$105k - $114k
Company DescriptionPlaytech is seeking a strategic and relationship-driven Customer Success Manager to support our U.S. Live Casino business. Based in Atlantic City, New Jersey, this role will serve as the primary U.S.-based partner for assigned B2B iGaming clients and...SuggestedPlaytech
Atlantic City, NJ16 hours ago$80.1k - $157k
...financial services, healthcare, retail, hospitality, and food rely on Yext to manage, measure, and optimize visibility at scale. For more information, visit yext.com.We are looking for a Customer Success Manager (CSM) who operates as a consultant and strategic advisor in an...SuggestedTemporary workLocal areaYext
New York, NY16 hours ago$102k - $138k
...for you. With over $1B in ARR, 250,000+ customers, and a global team, we’re serious about... ...the way the world works. The Customer Success Team is the trusted advisor for building... ...a Technical CSM, you’ll go beyond just managing accounts, and become the architect of digital...SuggestedWork at officeLocal areaRemote workVisa sponsorship- ...Customer Success Team Member Vendelux is building the category-defining platform for event marketing intelligence. Events are one of the... ...tailor solutions effectively. Create strategic plans for managing client relationships and develop clear and compelling business...SuggestedWork at office
$90k - $105k
...Account Management Team Opportunity The Account Management Team is at the forefront of building client relationships and driving revenue through enhancing clients' workflows. Customer Success will be a newly created function and extension of our AM team. They will...Summer workLocal areaFlexible hours- Loxo, a USA-based, high-growth startup, seeks an experienced Customer Success Manager for a 100% remote role. You will own onboarding, adoption, and renewals, partnering with Sales, Product, Marketing, and Engineering to align product capabilities with customer goals....Remote job
- ...consistent use of Osmind's EHR and RCM services. Focus on customer happiness, retention, and proactive problem-solving to reduce... ...customer experience. Requirements: 3-5 years in customer success, account management, or implementation at a SaaS company. Direct experience...Remote jobFlexible hours
$115k - $150k
Customer Success Manager, West job at Vercel. Remote. About Vercel: Vercel’s Frontend Cloud provides the developer experience and infrastructure to build, scale, and secure a faster, more personalized web. Customers like Under Armour, eBay, The Washington Post, Johnson...Remote jobWork from homeFlexible hours$115k - $150k
Vercel is seeking a Customer Success Manager to join their remote team in the United States. You will manage a portfolio of Enterprise customers, driving success through strong relationships and aligning Vercel's solutions with their business objectives. The ideal candidate...Remote jobFlexible hours- Continuously monitor and enhance the customer experience Proactively identify and address any issues or opportunities Client Management: Set and manage client expectations with detailed success plans Define scope, understand risks, and assign team members Strategic Partnership...Remote job
- A leading benefits technology company is seeking a Customer Success Manager to oversee 30+ commercial and enterprise accounts. You will foster strong relationships to ensure client satisfaction and success by guiding customers in leveraging the product effectively. The...Remote jobFlexible hours
- BARNTOOLS is seeking an experienced Customer Success professional to own enterprise accounts and drive full post-sale lifecycle outcomes. You will lead deployments across large grower networks in the US and Canada, deliver training on BarnTalk hardware, app, and web portal...Remote job
- ...outcome-driven strategies that deliver measurable value and drive retention and expansion. Develop SMART goals collaboratively with customers, track progress rigorously, and demonstrate the quantified impact of the Conga platform on their business. Align closely with...Remote job
- ...school district clients, ensuring their success with EverDriven's services. Drive account... ...and cross-sell opportunities while managing renewals and RFPs. Mitigate retention risks... ...of experience in business development or customer success. Strong interpersonal skills to...Remote jobTemporary workFlexible hours
$80k - $90k
Customer Success Manager - (Remote - US) Get AI-powered advice on this job and more exclusive features. Jobgether offers ALL remote jobs globally. We match you to roles where you're most likely to succeed and provide feedback on every application to help you learn. No...Remote jobFull timeFlexible hours$1,200 - $1,800 per month
This is a customer-facing role at an early-stage AI recruiting platform. You will own the post-sale relationship with hiring teams... ...customers and guide them through the platform to drive adoption and success. Manage relationships, resolve issues, and track customer health...Remote job- Lifted is seeking a dynamic Enterprise Customer Success Manager to partner with customers and help them achieve their Talent and Workforce goals using the Lifted platform. This role is ideal for a strategic thinker with a proven track record in customer success, retention...Remote job
- ...-value, partnering with Implementation Specialist. Turn data into action, analyze customer program data, and influence cross-functionally. What You'll Bring: 3-5 years in Customer Success or related, ideally B2B SaaS. Proven track record in retention, renewals, GRR, NRR...Remote jobFlexible hours
- ...authentic videos that convert. We’re growing and looking for a Success Manager who’s confident, proactive, and thrives on helping clients... ...well‑being How to apply? Send your LinkedIn URL or CV to: Customer Success Team Lead Please answer this in your email: What kind...Remote job
- ...team coaching. Drive retention and sales through save strategies and product education. Qualifications: 5+ years in Customer Success, 2+ years managing support teams. Experience with global teams, QA programs, and KPIs like CSAT and SLA. Competitive salary, unlimited PTO...Remote job
$120k
...Customer Success Manager (CSM) - North America Implicity is a digital MedTech company delivering advanced innovation to cardiologists through Big Data and Artificial Intelligence. Our industry-leading cardiac remote monitoring platform simplifies the management of...Permanent employmentFull timeSecond jobRemote work$160k - $180k
New York / AtlantaDivisions - Customer Success /Full-Time /HybridWho are we?Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every...Full timeLocal areaSmarsh
New York, NY23 hours ago$90k - $110k
...Customer Success Manager Capital Markets Gateway LLC (CMG) is a capital markets-focused fintech transforming global equity capital markets (ECM) through data, technology, and connectivity. As the preferred source for ECM analytics and the first network connecting the...Work at officeRemote workFlexible hours- ...provides rich insights that transform how legal work is managed. We're a venture-backed startup (Y Combinator,... ...attorneys. Following an excellent seed round and rapid customer adoption, we're expanding our customer success team to keep up with demand. Who You Are You...Work at office
- ...What We're Looking For You have a Master's degree in Engineering, Economics, Communications or a related field 2+ years in Customer Success, Onboarding, Customer Support or a similar client-facing SaaS role Clear, confident verbal and written communication skills...
- ...something big. About our role Ready to accelerate your career in Customer Success while making a real difference in the travel industry? We’re... ...individual to join our global CS team as a Customer Success Manager overseeing a group of our Mid Market accounts. This is a...Long term contractFor contractorsRemote workShift work
$90k - $120k
...contractors run their business across sales, project management, field operations, service, payments, and customer communication - while deploying AI agents... ...to build. The Role We're looking for a Customer Success Manager to own relationships with Coperniq customers...For contractorsLive inRemote work$95k - $111.5k
...Customer Success Manager LiveRamp is the data collaboration platform of choice for the world's most innovative companies. A groundbreaking leader in consumer privacy, data ethics, and foundational identity, LiveRamp is setting the new standard for building a connected...Work from homeFlexible hoursNight shift- ...Customer Success Manager New York City Customer Success Manager Location: Hybrid in New York City (3 day in-office requirement) Qualifications: ~3+ years of experience in Customer Success, Account Management, Sales, or any client facing role. ~1+ years experience...Ongoing contractWork at officeFlexible hours
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