IT Manager

Aescape is a New York–based technology company building the future of recovery. Through intelligent, precision bodywork, Aescape delivers personalized experiences that adapt to every body—turning recovery into a consistent, outcomes-driven practice so people can move better, recover faster, and feel their best every day. By combining real-time body intelligence, advanced robotics, and proprietary software designed to improve with every session, Aescape transforms recovery from an occasional service into a scalable, measurable system—setting a new standard for modern wellness. Aescape powers recovery across leading fitness, hospitality, and wellness environments and is backed by Valor Equity Partners, BroadLight Capital, and Mecha Ventures. For more information, Aescape is looking for an IT Manager to own the systems and infrastructure that keep our team running. This is a hands‑on role for someone who has been the IT person at a small company before. You'll be the single point of accountability for IT at Aescape: end‑user support, equipment lifecycle, account and systems administration, and the connective tissue across the tools every team relies on. You'll work directly with leadership, the People team, and partners across the business, and you'll report to our Head of People. If you've ever been the person everyone in a startup turns to when something tech‑related needs to actually work, this is your role. What You’ll Do End-User Support and Onboarding Own the day-to-day IT experience for the team: new-hire equipment provisioning, account setup, onboarding sessions, and offboarding (account decommissioning, drive transfers, asset retrieval). Run the helpdesk function. Triage and resolve laptop, peripheral, software, conferencing, and access issues across the team. Most requests are time-sensitive. Provide white‑glove support to the executive team when needed. Equipment and Endpoint Management Manage the full hardware lifecycle: procurement (primarily through Apple Business and other commerce portals), configuration, deployment, asset tracking, and retrieval. Maintain endpoint security across a primarily Mac fleet with some iOS and Windows. Manage MDM, identity, and access tooling so the right people have the right access on day one and lose it on their last day. Systems and Account Administration Own the administration, billing, and account management of core company-wide systems (Google Workspace, Slack, Jira, HRIS, identity providers, and similar). Some team-specific tools are managed within their teams. The systems that cut across the company are yours. Partner with teams adopting new tools. Help them evaluate the right fit, integrate into our identity and security model, onboard their users, and consolidate where it makes sense. Manage HRIS integrations and the data flows that connect People, Finance, and IT systems. Compliance and Security Own the company's SOC 2 Type 2 program: evidence collection, access reviews, control documentation, and partnering with the team to ensure successful audits. Build and maintain access controls, identity workflows, and security baselines that hold up to enterprise partner scrutiny. Handle confidential and sensitive information with discretion. You'll have visibility into hires, departures, and access patterns; trust is non-negotiable. Vendor and Budget Management Manage relationships with IT vendors and SaaS providers. Negotiate renewals, push back on pricing, consolidate where it makes sense. Own the IT budget. Identify cost saves without dropping quality of service. Cross-Functional Partnership Partner with engineering, operations, and the People team on company-wide initiatives that have an IT component: SaaS evaluations, identity changes, security reviews, and similar. For issues touching partner-facing software or platforms, partner with the engineering and operations teams who own that work. What You’ll Bring Must Have 3+ years in an IT role at a startup or small company (under 200 people). You've been the IT person, not one of ten people on an IT team. Demonstrated comfort operating as a team of one. You can prioritize independently, decide what gets done now versus next week, and communicate trade-offs. Hands‑on experience with the modern startup tech stack: Mac fleet management (JAMF, Kandji, or similar), Google Workspace administration, Slack admin, identity providers (Okta, Google SSO, or similar), HRIS administration, and a ticketing system (Jira or similar). Experience supporting a remote and distributed workforce alongside an onsite team. Direct experience as part of a SOC 2 Type 2 audit cycle (or comparable compliance audit). You've contributed evidence, owned a control area, or partnered with the team running the audit. A service mindset. You understand that IT is a customer-facing function inside the company. Comfort with ambiguity. The scope of this role will evolve as Aescape scales. Nice to Have Working knowledge of networking fundamentals. Light scripting (Python, Bash, AppleScript) for automation of repetitive tasks. Prior exposure to a hardware, robotics, or consumer technology company. Logistics Hybrid: 3 to 5 days in our New York office. Occasional weekend availability for time-sensitive issues. Historically this has happened a few times per year. Reports to the Head of People. What’s In It For You Join a trailblazing tech company anticipated to transform the massage industry The chance to make a difference with a product that empowers healthier and happier living Team culture driven by passion, ambition, empowerment, inclusion, curiosity, and fun! We’ll grow together – your personal and professional growth are equally important An environment that empowers individuals, emboldens teams, and rewards achievement Complimentary massages in our NY HQ and our Partner locations! Medical, vision, and dental insurance covered by us 401k with 4% company match Flexible paid time off and a generous parental leave policy. Working late? Dinner is on us. Competitive pay + bonus. The salary range for the role is $115,000-$140,000 + 10% discretionary bonus. #J-18808-Ljbffr aescape