Training Manager
Sincere Watch
Responsibilities Conduct training needs analysis to identify training gaps for development and implementation of annual training plans in accordance with Company’s vision and directives. Curate, develop and maintain training and coaching materials based on the Company’s directives and training plans. Conduct in-house training programs and active coaching to identified stakeholders. Collaborate closely with boutique managers and Brand partners to ensure the retail teams maintain a high standard of knowledge. Work with external agencies for training solutions to specific needs. Drive motivation in the team to uphold high customer service standards. Regular review of Mystery Shopping evaluations with the team. Develop evaluation/feedback tools to measure the effectiveness of training conducted and prepare action plans based on data collected. Generate and analyse training report as and when required. Plan and monitor training budget & resources optimization. On-site visits to observe purchase behaviour and interactions to identify gaps. Maintain training records for annual review. Coach individual team members to draw out their own solution to improve and develop. Requirements Possess at least 5 years of experience in luxury retail as a Trainer. Experience in luxury watch industry is a plus. Strong presentation, communication, and interpersonal skills. Preferably ACTA/ACLP or DACE certified. Competent in content curation and development, with knowledge in various training methodologies. Possess a high level of professionalism and integrity while maintaining the confidentiality of Company information. #J-18808-Ljbffr Sincere Watch
Vacancy posted 1 day ago
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