IT Application Support Analyst I

Job Details: Level: Entry Job Location: NEEA - Portland, OR 97204 Job Type: Full Time Salary Range: $70,000.00 - $80,000.00 per year Travel: Negligible Shift: Day Category: Information Technology NEEA has a number of traditional enterprise systems and a range of smaller technical solutions that meet specific department, team, or program-area business needs. The IT Application Support Analyst I works with NEEA staff to support and develop effective solutions to meet their needs. This position is based in the Portland, OR metro area and requires a hybrid work location. The role requires at least 2 days per week onsite at the NEEA office. Candidates must be eligible to work in the US; NEEA does not sponsor visas or provide remote work outside the US. Typical Day Provides technical product support to staff. Troubleshoots problems, identifies solutions, and resolves technical issues identified. Provide formal and ad‑hoc instruction and orientation for new staff members as needed and in the resolution of supporting staff. Monitor, manage and perform maintenance activities. Design and deploy new SharePoint sites, Power Automate workflows and Teams setup. Develop effective user‑level job‑aid and technical reference documentation. Help implement, monitor, and enforce IT‑related processes, procedures, and practices. Assist with other IT activities on an as‑needed and/or backup basis. Participate in IT budgeting process by providing costs and estimates for future IT needs. Perform other duties which may be necessary or desirable to support the organization’s success. This position is expected to work effectively with all NEEA staff as well as various external contractors. Supervisory Responsibilities This position has no direct supervisory responsibility but may provide direction to contractors. This position may provide general direction and leadership to staff informally and as part of working groups/teams. Qualifications Associate’s degree in computer science, information systems, or equivalent. Minimum two years of professional experience performing customer service activities or equivalent. Very strong customer service orientation. Methodical work approach with the ability to work in a structured, process‑oriented, quality‑focused manner. Ability to work on a number of open tasks of different priorities. Ability to set own priorities and work effectively given reasonable supervision and guidance. Ability to present ideas and technical concepts in business‑friendly and user‑friendly language, both verbally and in prose. Ability to clearly articulate status and issues to management. Working knowledge of SharePoint Online, Microsoft Power Apps, Power Automate and Microsoft Teams. Ability to quickly learn new software applications, technical concepts, and user processes. Ability to work off‑hours and extended hours, if needed, to support IT processes and timelines. Preferred Education, Experience & Abilities Microsoft SharePoint, Office 365, or other related certifications. Experience or exposure to non‑profit organizations is a plus. Highlights of Benefits 90% of medical/dental premiums paid by NEEA, including for dependents. Employer funded Health Savings Account. 136 hours of PTO/year. Automatic 6% retirement contribution with an additional 2% matching. Flexible work environment, including hybrid work location and 9/80 schedule options. Professional development opportunities. NEEA is an Equal Opportunity Employer. #J-18808-Ljbffr Northwest Energy Efficiency Alliance