FGMC: SERVICE ADVISOR

Job Summary

Communicate with and assist customers with their vehicle needs and perform duties assigned to ensure the service on vehicles are completed efficiently and professionally.

Essential Functions

• Greet customers in a timely, friendly and professional manner
• Obtain current customer and vehicle data, make changes in dealership system as needed
• Interview customers to determine the nature of customers concerns and needs
• Perform vehicle walk-around with customer looking for additional sales opportunities
• Thoroughly complete repair orders
• Communicate with customers by phone to schedule appointments and relay vehicle status updates
• Inspect repaired vehicles prior to delivery
• Maintain Customer Satisfaction Index standards
• Maintain individual performance standards
• Keep work area clean and organized

Pre-Hire Requirements

• Valid TX DL and acceptable driving record, acceptable background review and negative drug screen

Education and Experience Required

• High school diploma or the equivalent
• Basic math, reading and writing skills
• Must be able to apply common sense understanding to carry out instruction furnished in written or oral diagrammatic form
• Must be able to deal with problems involving several concrete variables in or from standardized situations
• Strong mental aptitude
• Strong verbal communication skills
• Strong personal initiative
• Ability to operate a standard transmission vehicle
• Ability to use a computer and 10 key calculator
• General Knowledge of vehicle mechanical operations
• Ability to operate hand and power tools safely
• Physical Requirements:
  • Frequent standing, walking, bending/stooping/squatting, grasping/gripping, writing/typing, driving/operating equipment and vision (beyond arms length), sitting, hearing, speaking
  • Occasionally climb stairs/ladders, lying down, push/pull, reach above shoulders, and lift/carry 1-75lbs.

Working Conditions

• The employee will work indoors and outdoors in an autoshop environment.
• Will be frequently rotating equipment, vehicles, elevators, lifts, tow-lines, etc.
• Will be exposed to fumes, chemicals, solvents, caustics, etc.
• Will be exposed to extreme temperatures.

While this list is intended to be an accurate reflection of the current job, this is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. The company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, work load, rush jobs, or technological developments). Be ready and willing to perform additional tasks or duties as needed or requested by management.