Operations Coordinator

Our client, a private label design and manufacturing company, is looking to hire an Operations Coordinator , supports the daily execution of customer operations, ensuring orders move accurately and on schedule from entry through production, delivery, and shipment. This role partners with internal teams and third-party logistics providers to maintain current order information, monitor critical deadlines, resolve discrepancies, and communicate timely operational updates.


Employment Type: Full-Time, direct hire.


Salary: $70k/yr.


Work Location: Irvine, CA


Schedule: This is a full-time, in-office position 40 hours per week.

Key Responsibilities

Customer Operations

• Manage daily operational activities for assigned customer accounts.
• Monitor start-ship dates, delivery windows, order requirements, and customer deadlines.
• Maintain complete, accurate, and up-to-date customer order records.
• Communicate order status updates and operational information as needed.
• Identify potential delays, discrepancies, or risks and escalate them promptly.


Sales Order Management

• Enter customer sales orders accurately and within required timelines.
• Review purchase orders for quantities, pricing, dates, shipping instructions, and required documentation.
• Process approved changes to customer orders and maintain organized supporting records.
• Ensure order details are complete and aligned across business systems.


Production Coordination

• Create and release production orders based on approved customer orders and internal direction.
• Confirm production quantities, timelines, and key order details are accurately recorded.
• Maintain production-order documentation and update records when approved changes occur.
• Track production delivery timing against customer shipping and delivery commitments.
• Follow up with internal partners on production status and anticipated completion dates.


Logistics and Shipment Coordination

• Coordinate daily order release, shipment, and delivery activities with third-party logistics partners.
• Provide approved order, shipping, and delivery details to logistics providers.
• Monitor shipment timing and delivery status, maintaining accurate shipment records.
• Report shipment discrepancies, execution concerns, and missed milestones to leadership.


Qualifications

• Previous experience in operations, order entry, logistics, production coordination, customer service, or related role.
• Experience in apparel, consumer products, wholesale, retail, or a similar product-driven environment.
• Working knowledge of sales orders, purchase orders, production orders, and shipping documentation.
• Strong attention to detail, organizational ability, and follow-through.
• Ability to manage multiple priorities, orders, deadlines, and changing requirements.
• Clear written and verbal communication skills.
• Ability to follow established processes while recognizing and escalating issues quickly.
• Proficiency with Microsoft Outlook, Excel, and business operating systems.
• Experience using ERP systems, customer portals, warehouse systems, or related tools.