Visitor Services Assistant (Resource Employee)

Visitor Services Assistant

The Visitor Services Assistant is responsible for providing outstanding visitor service while working the front-of-house post and exhibition spaces at USC Fisher Museum of Art (75%); assists Operations Manager with facility and security maintenance (25%). The Assistant presents a positive, friendly and enthusiastic attitude to provide a wide range of visitors with an informative, enjoyable and memorable experience. This is a key-holding position.

***This is a one year fixed-term position.

Work Schedule:

Tuesday to Saturday, 9:30am-4:30pm. Occasional evening hours are required to support special events and departmental operations.

Essential Duties and Responsibilities

• Actively demonstrates a guest-first attitude through positive attitude, personal service, clear communication, and consistent actions.
• Responsible for opening and closing the Museum.
• Actively tracks museum attendance; promotes exhibitions, group tours, and programs at USC Fisher.
• Maintains conversational knowledge of museum policies, programming and exhibition schedule. Maintains a clean and organized work and gallery space.
• Assists visitors in the capacity of gallery support when required. Shares factual and necessary exhibition related information with visitors.
• Corresponds with colleagues via excellent written and verbal skills. Submits weekly reports to supervisor.
• Escalates any guest service issues, unanswerable questions, or facilities concerns to the Visitor Services Manager and/or Operations Manager.
• Assists with event/program setup and group tour scheduling; coordinates Facilities Department visits with Operations Manager. Performs other duties as assigned.
• Maintains regular Tuesday-Saturday shift, including one late night a week.
• Seasonal visitor experience and shop assistant at the USC Pacific Asia Museum in Pasadena.

The Qualifications:

• Minimum Education: High school diploma or equivalent
• Minimum Experience: 6 months of retail customer service experience

What We Prefer:

• Preferred Experience: 1 year of retail customer service experience
• Preferred Expertise: Experience with data entry and inventory in a museum environment. Use of Microsoft Office.

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at View phone number on click.appcast.io, or by email at View email address on click.appcast.io . Inquiries will be treated as confidential to the extent permitted by law.

• Notice of Non-discrimination
• Employment Equity
• Read USC's Clery Act Annual Security Report
• USC is a smoke-free environment
• Digital Accessibility

University of Southern California (USC)