Patient Service Coordinator Ambulatory II - FOH, Psychiatry Clinic

PSC Ambulatory II-FOH

We are currently seeking a PSC Ambulatory II-FOH to join our Psychiatry Clinic team. This 0.70 (56 hours per pay period) role will primarily work on-site (Day Shift). The purpose of this position is to provide clerical support for specific clinical areas to serve patients and their families. The main objectives of this position are to meet and exceed patient expectations as it relates to complex scheduling processes and support to clinical areas; to act and communicate in a professional and positive manner to patients, providers and care team staff; and to provide team-oriented support to staff to assist in meeting overall HHS registration quality goals. This is a high patient volume, multi-tasking position, with afternoon, evening and weekend hours.

Responsibilities include all duties as defined in Patient Service Coordinator Ambulatory I role, leading and supporting change and process improvement initiatives for the Front of House team, working with leadership to uphold standard process workflows and provide feedback as needed, assisting with clerical pool in-basket messages, providing scheduling support using knowledge of clinical specialties including more complex scheduling that often requires multiple appointments with different providers, providing scheduling support for urgent needs, assisting with mentoring and onboarding of new staff, providing direction, assisting with processing patient forms and providing clerical support for assigned Ambulatory departments or clinics, promoting the organization and assisting in maintaining clinic efficiency, completing standard work observations and communicating findings to Clinical leadership, leading and functioning as the Subject Matter Expert (SME) in assigned areas, assisting with facilitation daily huddles, and performing other duties as assigned.