Sr. Manager, Ecosystems Governance

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Job Function:
Project/Program Management Group

Job Sub Function:
Project/Program Management

Job Category:
Professional

All Job Posting Locations:
Raritan, New Jersey, United States of America, Raynham, Massachusetts, United States of America, Ringaskiddy, Cork, Ireland, West Chester, Pennsylvania, United States of America, Zuchwil, Switzerland

Job Description:

DePuy Synthes is recruiting for a(n) Sr. Manager, Process and Ecosystem Governance, located in Raynham, MA, West Chester, Pennsylvania, Raritan, NJ, United States, Zuchwil, Switzerland, and Loughbeg Ringaskiddy, Cork, Ireland.

Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s):

Raynham, MA (USA) - Requisition Number: 078302

Loughbeg, Ringaskiddy - Requisition Number: 081302

Zuchwil, Switzerland - Requisition Number: 081301

Remember, whether you apply to one or all of these requisition numbers, your applications will be considered as a single submission.

This role is part of the Supply Chain Services capability and serves as a strategic process leadership role focused on advancing end-to-end Order to Cash (OtC) performance across the enterprise. The Senior Manager, Process Steward is responsible for driving process standardization, governance, control, and continuous improvement across the OtC value stream, including customer master data, order management, billing, dispute and deduction management, collections, cash application, and process performance reporting. The role partners closely with Commercial, Customer Service, Supply Chain, Finance, Compliance, and Digital/IT teams to ensure the OtC process is efficient, compliant, scalable, and aligned to business priorities.


Key Responsibilities

• Own and steward the end-to-end OtC process design, governance, and performance framework across global and regional business operations.

• Define and maintain global process standards, policies, controls, and decision rights to improve consistency, compliance, and scalability across the OtC landscape.

• Partner across Commercial, Customer Service, Supply Chain, Finance, and Digital/IT teams to improve process handoffs, resolve cross-functional pain points, and strengthen end-to-end accountability.

• Lead process harmonization efforts across core OtC sub-processes, including customer master data, order entry, billing, deductions and disputes, collections, cash application, and reporting.

• Identify process inefficiencies, control gaps, and sources of revenue leakage, and lead initiatives to improve cycle time, data quality, working capital outcomes, and customer experience.

• Establish and monitor process KPIs, control metrics, and service performance measures, using insights to drive prioritization and continuous improvement.

• Partner with system and data teams to define business requirements, support digital enablement, and ensure technology solutions align with process design and governance objectives.

• Lead root cause analysis and resolution of systemic process issues, ensuring sustainable corrective and preventive actions are implemented.

• Support audit readiness, internal controls, and regulatory compliance requirements relevant to the OtC process.

• Facilitate governance forums and stakeholder reviews to align on priorities, risks, roadmap decisions, and performance improvement opportunities.

• Drive change management and adoption activities to embed standardized ways of working and improve process discipline across the organization.

• Provide leadership, coaching, and development for team members and/or matrixed resources supporting OtC process excellence activities.

• Ensure adherence to DePuy Synthes values, internal controls, and applicable global regulations impacting supply chain systems.

Qualifications


Education

• Required: Bachelor's degree in Supply Chain, Information Systems, Engineering, Business, or a related field.

• Preferred: Master's degree (MBA, MS, or equivalent).

Experience and Skills


Required:

• Typically 8-10 years of progressive experience in supply chain, operations, digital systems, or governance related roles, with demonstrated leadership responsibility

• Proven success leading process transformation, governance, or continuous improvement in complex global environments.

• Strong knowledge of core OtC processes, controls, and performance drivers, including billing, collections, deductions, cash application, and customer master data.

• Demonstrated ability to influence cross-functional stakeholders and drive results in a matrixed organization.

• Strong analytical and problem-solving skills, with the ability to translate process issues into practical solutions.

• Experience with ERP platforms and digital tools that enable OtC processes, reporting, and automation.

• Strong communication and executive presence, with the ability to connect operational detail to business impact.

Preferred:

• Experience within SC&O Systems, ERP, advanced planning, logistics, or supply chain execution platforms.

• Familiarity with regulated environments (e.g., medical devices, life sciences) and requirements such as GxP and SOX.

• Agile or PMP/PPMC certifications.

• Experience partnering with external technology vendors and service providers

• Background in process optimization, risk management, or digital transformation initiatives.

• Knowledge of data governance, integration architecture, or ecosystem platforms.

• Strong analytical, problem-solving, and decision-making skills.

Other

• Language: English (additional languages a plus)

• Travel: Up to 10-20%, domestic and international

• Certifications: Lean Six Sigma, PMP, or relevant digital/systems certifications (preferred)

For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit


Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.


Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via internal employees contact AskGS to be directed to your accommodation resource.


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Required Skills:

Preferred Skills:
Agile Decision Making, Agility Jumps, Analytics Insights, Business Alignment, Continuous Improvement, Cross-Functional Collaboration, Leadership, Organizational Project Management, Organizing, Program Management, Project Management Methodology (PMM), Project Management Office (PMO), Project Management Tools, Project Reporting, Statement of Work (SOW), Technical Credibility

The anticipated base pay range for this position is :
245,000 - 122,000 USD

Additional Description for Pay Transparency:
Subject to the terms of their respective plans, employees are eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)). Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits: • Vacation -120 hours per calendar year • Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado -48 hours per calendar year; for employees who reside in the State of Washington -56 hours per calendar year • Holiday pay, including Floating Holidays -13 days per calendar year • Work, Personal and Family Time - up to 40 hours per calendar year • Parental Leave - 480 hours within one year of the birth/adoption/foster care of a child • Bereavement Leave - 240 hours for an immediate family member: 40 hours for an extended family member per calendar year • Caregiver Leave - 80 hours in a 52-week rolling period10 days • Volunteer Leave - 32 hours per calendar year • Military Spouse Time-Off - 80 hours per calendar year For additional general information on Company benefits, please go to: -