Office Assistant

Job Description

Job Description

Office Assistant At Ultimate Air, we know our office team is just as important as our technicians in creating an exceptional customer experience. We're looking for a friendly, organized, and dependable professional who enjoys helping customers, keeping schedules on track, and being the person everyone can count on. If you enjoy a fast-paced office where every day is a little different, we'd love to meet you.Why Join Ultimate Air?Friendly, supportive, and team-oriented cultureStable, year-round employment with a growing companyOpportunity to expand your skills and grow your careerMedical Insurance - 100% employer-paid employee coverageSimple IRA with up to a 3% company matchPaid VacationPaid HolidaysPosition Summary: As our Office Assistant, you'll play a vital role in supporting both our customers and field technicians. You'll be the friendly voice customers rely on when they call, while also helping keep our service department organized and running efficiently.Your responsibilities will include:Answering incoming calls and providing outstanding customer serviceScheduling maintenance, service, and sales appointmentsCoordinating service agreement visits and managing appointment calendarsCommunicating with customers regarding appointment times and schedule updatesSupporting technicians by managing schedules and adjusting appointments as neededEntering work orders and maintaining accurate customer recordsAssisting with general administrative and office support tasksWorking closely with the entire team to ensure a smooth customer experienceSchedule: Monday-Friday | 8:00 AM-4:30 PMWhat We're Looking ForAt least 1 year of customer service, administrative, or office experienceFriendly, professional, and customer-focused attitudeExcellent communication and phone skillsComfortable managing multiple priorities in a fast-paced officeStrong organizational skills with exceptional attention to detailExperience with multi-line phone systems preferredProficiency with Microsoft Word, Excel, and OutlookAbility to communicate effectively in English, both verbally and in writingBilingual (Spanish/English) is a plusYou'll Be Successful If You...Enjoy helping customers and solving problemsStay organized even when things get busyCan juggle multiple tasks without losing attention to detailTake initiative and enjoy being a dependable member of a teamBring a positive attitude and enjoy working with both customers and coworkers